Vieraskäyttäjä
18. lokakuuta 2024
Mouldy, Falsely advertised, dirty don’t come here. excited for our ‘private terrace’ that was listed under our room details, unfortunately didn’t exist. I received a WhatsApp confirming my booking, arrival time was asked, i gave a 3 hour time window and still received two whatsapp’s asking for a more precise arrival time which i thought was weird. On entering the room we noted a funny smell: mould masked with cleaning spray. the mould smell got worse and worse - in our room and in shared areas, mouldy and dirty. Overnight the whole room was so humid and moist because the door doesn’t close so it’s no surprise, also means it’s very loud. The “private bathroom” (1-2m2 ) is a shower with a toilet inside (also mouldy.) no towels, we asked, he said they will be brought soon. 5 hours later, towels reluctantly shoved in our face from behind a curtain after asking again. towels and sheets are stained. This place is a hostel which is fine, but the advertising and prices are dishonest. We asked about breakfast due to dietary needs and answer was: moroccan breakfast” we enquired about surf lessons or a good surf school and the answer was “meet me here tomorrow at 10am, it costs 30 euro.” minimum effort attitude. Don’t waste your money and risk getting sick from mould! find something better. We left after one night. The reception guy was nice and tried to be helpful and we sent a complaint to the manager but it’s been ignored until now. I don’t think we will get a refund. Terrible experience!! Absolutely a joke that you can book hyatt or riu palace for 20-30€ more per person and with breakfast and basic hygiene included! Never again
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