Złoty Horyzont Resort Szklarska Poręba

I would not recommend it! It was the worst hotel of this standard in which I have been. The hotel receives too many people at one time and is not able to serve quality guests. Breakfast: - To eat breakfast we waited about 20min in line at the restaurant (and we were after 8). The room was in total chaos, the staff was nervous, it resembled a cheap bar rather than a restaurant in a hotel - at breakfast there was a lack of plates, cups, cutlery - coffee maker did not work Pool: - The pool itself looked very nice however it was impossible to use it due to too many people. There was a lack of lockers for clothes, the floor in the locker room totally wet and dirty from shoes because no one cleaned there. - no towels, you had to take towels from the room - no link to the pool between the second hotel building. You had to walk through the parking lot which in winter when staying with children is a big discomfort - lack of service at the entrance to the pool, guests had to “fight” among themselves for the keys to the locker. We let go and left our clothes loose on the bench in the locker room Check-in: - The hotel is very strict about check-in hours. we were early and they did not agree to check-in. So at 4pm we stood with the other guests in a 40minute line waiting to check in and pick up the keys. Our room was not cleaned in time. We got the keys at 4:30 p.m. We were not the only guests who had to wait for their room Room standard: - beds not very comfortable, pillows “worn out”, as if they were a dozen years old,

I definitely do not recommend the hotel. Its quality and standards do not match what the hotel describes. It is certainly not a 5-star quality. The hotel is very crowded and noisy. Guests have to fight for a table in the restaurant. There are very long lines everywhere: at the bar, at the restaurant, for breakfast. The pool is beautiful, but too small for such a large hotel. I couldn’t use the sauna because it was always occupied. The seasonal staff tries to be nice, but they do not know the standards of guest service. I definitely do not recommend the hotel for the price.

Ein schönes Hotel Es war einfach super, ein neues Hotel in guter Lage Zimmer geräumig mit große Terrasse, Spa Bereich groß. Die Bedienung war sehr überfordert auf die Bestellung hat man 45 Minuten gewartet und dann sind Soßen ausgegangen (um17 Uhr) und auch an der Pool Bar wartet man sehr lange.

Our family had an outstanding stay at this lovely, newly established hotel. The rooms were immaculate, spacious, and well-appointed, providing us with the comfort and luxury we desired. The restaurant served an array of delectable dishes that delighted our taste buds every meal. We particularly enjoyed the pool area, which was not only clean and well-maintained but also offered a stunning view of the surrounding mountains. The staff were exceptionally friendly and attentive, always ready to assist with any request. The overall ambiance of the hotel was serene and inviting, making it the perfect retreat for a family getaway. We can't wait to return for another visit!