Hotel Smile Pieniny

Wszystko ok

.Review Awful – first review in 25 years Over the last 25 years I have travelled numerous destinations but never had the need to complete a review. • Message via booking .com stating DJ and music on first night offered replacement room on arrival no reduction in cost of room was lower standard of original room. (The message arrived the day the cancellation option expired!) • Hotel offered al carte menu – food offer closed at 6pm very poor choices refused to eat the evening meal. Meal in hot metal containers. Asked for fresh options refused • Requested to leave hotel with full refund. Refused. Explained I would now place review on the TripAdvisor. Hotel refunded half board option only 45.00 Euros • The hotel states al carte food options and quiet location. The road outside hotel extremely busy and noisy. • No clean towels or coffee refreshed during stay • Staff from helpful to rude • Reception manger from extremely unhelpful concerning refunds (I think this frequent occurrence) to very helpful with information on area. • Second night stay and you guessed correct another party until 1.00pm • Second day rained all day – went on amazing hike – requested drying room for jackets smirked and refused ( I think this was payback for complaining) • The hotel website shows bedroom on main page – this was the room we booked over the disco area. This room is opposite to joining room with families and large parties with outside drinking area. • Positives – nice designed hotel. pool and jacuzzi acceptable , parking excellent , location good • Negative’s - see above Hope you find this review helpful