Inspire43198893257
8. toukokuuta 2024
I REALLY wanted to love this place! I love older hotels- while that did not disappoint (the decor is lovely!) there were enough irritations that caused me to decide after my four day stay, that I will not stay here again. I do business almost monthly at local hospital and stay here. Firstly, do not expect warm and friendly staff. They are good at what they do, but clearly are not focused on the guest experience. They simply do not engage with you unless you engage with them, and the lone check- in person often appeared irritated. Several times (coffee carafe was empty, door to patio locked after I walked out, inquiring what time bar opened) the distinct impression was that we were bothering them. There are alot of "we don't" - as in we don't offer free breakfast, we don't take credit cards for drinks, we don't have to-go containers. I traveled with four medical colleagues, and all noticed the same thing - regardless of if a first-time guest or a repeat guest. One night was heavy rain and wind - we decided to eat in and try their light fare at the bar. Bartender/cook was friendly enough but did not engage with guys sitting at the bar. At all. After 15 minutes they got up and left - we met them later at Fagens and they said the same. "Light fare " was just OK - would not eat there again. The bartender even told me when I asked for the menus that it was "limited". Thanks!! Flatbread pizza was awful! Sadly, this place missed the mark on doing anything exceptional other than the decor. With the Sheraton closing and shortage of hotels rooms on the Hill, it probably does not impact their business - but if you were expected your usual Hilton reception, or anything at all customer-focused, this is not it.
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