Grand Sylhet Hotel & Resort

Never thought there would be such a huge and comfortable hotel in Sylhet. This hotel truly lives up to its name. And for what it offers, the price is very affordable. Rooms are large, comfortable and clean. Within the hotel grounds, you would be able to find good restaurants, mini mart, arcade and even a movie theatre. Staff were also very warm and arranged our transport back to the airport though we had already checked out earlier in the day. Highly recommend.

My wife and I went for a staycation there for two nights, we didn't have a good experience regarding restroom, it was winter, after check in, went for shower but water heater wasn't work properly, either it's too hot or cold, and pressure fluctuating, i called the reception, they suggested me to put water controller on centre to get warm water, but it didn't work then i called them again and requested to change the room but it was negative, though they sent repair personal, which wasted our time. The repair personnel were quite unprofessional, his shoe wasn't clean, so made the washroom floor dirty, though they mop later, but i felt it's unhygienic, after fixing the water issue, the next day it came back again, the water issue was never solved properly. To note the washroom floor is quite slippery due to the wrong floor tiles choice, other than that staycation was average, hope the management will improve matters, at last thanks to them for letting us delay check out and airport transportation.

I can wholeheartedly recommend the Grand Sylhet Hotel. It is undoubtedly one of the best hotels in Bangladesh. At the same time, it avoids the impersonal, cold atmosphere often found in 5*hotels where service is delivered purly by the book. In addition to the above-average facilities in the rooms and all areas of the hotel, it offers genuinely attentive service and an eye for detail. This applies to the efficient reception staff, the attentive concierge and restaurant team, and even the room service. You can also judge a hotel by how it deals with complaints: during my first training session, it was too warm for me in the gym. The very next day, this was taken into account and the temperature there was lowered to an ideal level. A special mention goes to Ms. Simu Gazi from the restaurant. Her attentive and courteous demeanor made every meal a delightful experience. Her professionalism and natural ability to cater to individual needs added a personal touch that greatly enhanced the stay. The hotel’s cuisine is another highlight. The breakfast buffet offers a well-thought-out mix of local and international dishes, prepared with care and quality. The same high standards are maintained for dinner. The Grand Sylhet Hotel combines excellent service with a welcoming atmosphere, leaving a lasting impression. I will definitely return.