Hotel Mira Garden

I enjoyed my four days here very much. Not only was the room very comfortable, but the service was very good. Breakfast was excellent though the restaurant staff were a little bit dozy! But service was very good and attentive. I'd definitely come back here again.

My colleague said the problem with this hotel is that there is a veneer of civility that doesn't match the reality and I think that is true. If the hotel didn't bill itself as a modern, clean, nicer hotel in this city, I think we would have been more prepared for what we found. What this hotel has is dingy sheets and towels (and a black-streaked bath mat!), dirt in every corner, holes in the ceiling, abundant mosquitoes in the rooms, and poor lighting. I was there for work and 3 of the 4 of us had TVs that didn't work. Also, we dined frequently at the Magnolia Restaurant (the lobby coffee shop is totally non-func The lobby has issues with mold, particularly when it rainstional) and the food was fine... until day 3 when another colleague had an enormous bug cooked into her food. The staff reaction was to look embarassed, but not apologize or say a word. So, maybe it's a normal thing at this hotel? That put us all off and we didn't eat any prepared foods from the kitchen after that for the rest of the trip. The staff is nice, but seems to be unaware of what proper cleaning standards are. Definitely not a gret stay in Sylhet unless it is all you can afford.

We chose this hotel due to close proximity to family residing in the area. The hotel is warm and welcoming. The staff are friendly, polite and courteous. The rooms are ok size for a city based hotel and were clean and well kept. A few things to note: 1 key card per room isn't suitable, it's ideal to have 2 as adults sharing are not always coming and going together, so it's not practical. There was a shortage of towels - this is really unacceptable for a city hotel, we had to repeatedly request bath towels for the number of occupants in the room. Buffet breakfast - if you're there at the beginning, great! If not, items do not get replenished often and staff don't often understand requests, so will say yes to things that do not then appear. Perhaps it might appeal to more people if you have some cereal options for children or croissants/pastries as not everyone wants to eat curry at breakfast particularly if you catering to foreign and international guests. Hotel housekeeping were on hand and helpful. Overall a good hotel in an excellent location for exploring Sylhet. A few improvements that will vastly improve the experience of others, please take them on board.

- Hotel offers only one card per room to save electricity and refused to give me a second card. ‏- All TV channels are not working. ‏- The room is dirty. ‏- The safety box is not working and has no battery and the hotel makes the guest sign a theft disclaimer form. ‏- There is no gym. - There are no towels in the bathroom. - The internet wi-fi is very weak. ‏- Cockroaches in the bathroom. ‏- The hotel is two stars at most.