Rydges Darling Square Apartment Hotel, an EVT Hotel arvostelua

Majoituspaikan vastaus: Dear guest, Thank you for your kind words! We're glad to hear you found the room convenient, clean, and spacious. We hope to welcome you back again soon!Best regards, Alessa Duty Manager

Majoituspaikan vastaus: Dear Darren ,Thank you for your kind feedback. We’re delighted to hear that you found the room spacious and comfortable. We look forward to welcoming you again soon.Best regards, Alessa Duty Manager

Majoituspaikan vastaus: Dear guest, Thank you for your feedback. We’re glad you enjoyed the location and breakfast. We apologize for the inconvenience caused by the lift. The upgrade was necessary to improve our facilities and enhance the experience for future guests. We appreciate your understanding.Warm regards, Alessa Duty Manager

Majoituspaikan vastaus: Dear guest,Thank you for your detailed review. We're glad you enjoyed the spacious room, convenient location, and amenities. Your photos look amazing and truly capture the essence of Sydney. We hope to welcome you back soon.Best regards, Alessa Duty Manager

Majoituspaikan vastaus: Hi there, Thank you for taking the time to share this feedback from your recent stay with us. We are disappointed to read that on this occasion, your experience was below average, and we extend our apologies for the inconveniences this may have caused. To begin with, we take great pride in the high level of customer service we provide to all our guests, so we are disappointed that you have drawn the conclusion that our team were acting in a discriminating nature, as this is definitely not the case. Upon reviewing your booking details, it seems as though you were checked into your room at approximately 12:10pm, which is well before our guaranteed check-in time of 2pm. The reason as to why were assigned your original room, would have been because this was the only available one at the time of your check-in. As soon as our team were made aware that you were unsatisfied with your room, they facilitated a room move. We appreciate you bringing to our attention the issues regarding the leaking toilet and have escalated this to our engineering team for further follow-up. Once again we do appreciate you sharing this feedback with us, and we will ensure all your comments are taken onboard in our continue efforts to improve our guests overall experience at our property.Many thanks,Lachlan - Rooms Division Manager.

Majoituspaikan vastaus: Hi Kuz,Thank you for taking the time to share this feedback from your stay with us! We are so pleased to hear that we were able to provide such a great accommodation option at such short notice, and that you were able to utilise some of the hotels many offerings, such as complimentary luggage storage. I do hope we can be given the pleasure of welcoming you back for another outstanding stay very soon!Many thanks,Lachlan - Rooms Division Manager.

Majoituspaikan vastaus: Dear Chan,Thank you for taking the time to share your detailed feedback regarding your recent stay at Rydges Darling Square Apartment Hotel. We truly regret to hear that your experience did not meet expectations, and I would like to extend our sincere apologies for any inconvenience caused.We are particularly sorry that our “Go Green” program did not meet your expectations. To clarify, this initiative is designed to promote environmental sustainability by offering guests the option to opt out of daily housekeeping in exchange for a $10 food and beverage credit. This is a widely adopted practice across many hotels, aiming to reduce environmental impact while still offering guests a benefit.It is clearly stated at the time of opting in that the credit can only be issued for a maximum of two consecutive nights, as we conduct mandatory cleaning on the third night to ensure hygiene standards are upheld and to avoid any excessive buildup that may require more intensive cleaning later. On the day of this scheduled service, our team made several attempts to contact your room to provide notice and minimize disruption.We would also like to clarify that requesting additional tea and coffee while participating in the Go Green program is not a problem and does not affect eligibility for the credit. However, in your case, the credit was unfortunately denied because the volume of fresh towels and bed linen requested was well beyond what is normally acceptable under the program. These requests effectively counter the intent of the program, which is focused on minimizing laundry and resource use.Regarding your comments about the locked doors in your room: since we operate as an apartment-style hotel, each room is equipped with individual boilers and power units housed in small, secured utility closets. These are essential for the operation of the apartment and are not intended for guest use, though we understand they may have appeared confusing or out of place.We also acknowledge your concerns regarding the condition of the lift, noise levels, and Wi-Fi, as well as your comments about the overall room quality and communication from our staff. These matters are being taken seriously and shared with the relevant departments for immediate review and corrective action.We are genuinely sorry that your stay did not reflect the quality we aim to provide. Your feedback is important to us, and we appreciate you taking the time to raise these issues. Should you wish to discuss your experience further or give us the opportunity to restore your confidence in our hotel, please do not hesitate to contact us directly.Kind Regard,Oshin - Team Leader

Majoituspaikan vastaus: Dear Junnybeier, Thank you for your great review! We're glad you enjoyed the spacious room and convenient location. Looking forward to welcoming you again!Warm regards,Alessa Duty Manager

Majoituspaikan vastaus: Dear guest, Thank you for your kind feedback! We're happy to hear you liked the room, location, and our team's service. We’ll continue working on improving communication for all our guests. Hope to see you again soon! Warm regards,Alessa Duty Manager

Majoituspaikan vastaus: Dear guest,Thank you for your kind review! We're glad you enjoyed the spacious room, clean bathroom, and convenient location near QVB and shopping malls. Hope to welcome you again soon!Warm regards, Alessa Duty Manager

Majoituspaikan vastaus: Dear guest, Thank you for your review! We're glad to hear that getting around was convenient for you. Looking forward to your next visit!Warm regards, Alessa Duty Manager

Majoituspaikan vastaus: Dear guest, Thank you for your positive feedback! We're glad to hear that you found the value, location, and room amenities to your satisfaction. It's also wonderful to know that our team provided good service and that you appreciated the cleanliness of the room. We hope to welcome you back again soon! Warm regards, Alessa Duty Manager

Majoituspaikan vastaus: Dear guest,Thank you for your kind review! We're glad to hear you had a pleasant stay. We apologize for any language barriers you experienced and will continue working to provide more accessible and attentive service for all our guests. We look forward to welcoming you again!Warm regards,Alessa Duty Manager

Majoituspaikan vastaus: Dear guest, Thank you for sharing your detailed experience!Until next time!Warm regards, Alessa Duty Manager