Rydges World Square, an EVT hotel arvostelua

Majoituspaikan vastaus: 尊敬的客人您好，感謝您抽出時間分享您的入住體驗。很高興得知您對酒店的地理位置感到滿意。我們位於市中心，交通便利，周邊有商場和小餐館，可以滿足各種需求。同時，非常感謝您對我們服務的肯定，尤其是您提到的熱情服務和便捷的退房流程。我們也很高興您覺得我們的房型寬敞，適合家庭入住。關於設施方面的反饋，我們已經注意到。雖然澳洲統一標準不提供一次性用品，但我們會努力在其他方面提供更高質量的服務，以提升您的整體體驗。非常感謝您的推薦，我們期待未來有機會再次為您和您的家人服務！謝謝，JF SavarocExecutive Assistant Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your wonderful feedback! I’m delighted to hear that you enjoyed our convenient location in World Square, with its abundance of restaurants and proximity to Chinatown, Darling Harbour, and the Opera House.It’s great to know that you found the room clean and appreciated the warm service from our front desk team. Providing a comfortable and welcoming experience for our guests is always our priority.We look forward to welcoming you back for another enjoyable stay in the future.Kind regards,JF SavarocExecutive Assistant Manager

Majoituspaikan vastaus: 親愛的貴賓：感謝您抽出時間分享您的住宿體驗。我們很高興知道您對酒店的地理位置感到滿意，但也非常抱歉得知您在入住期間遇到了一些不一致的溝通問題。關於房間清理的安排以及相關說明不清的情況，我們深感抱歉。這顯然不符合我們的服務標準，我們已經將您的反饋與相關團隊分享，以確保未來提供更加清晰和一致的信息。我們非常重視您的意見，並希望未來有機會為您提供更順暢和愉快的住宿體驗。此致敬禮JF Savaroc行政助理經理

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share such a detailed and thoughtful review of your stay with us. We are delighted to hear that you found your experience to be of exceptional value and that our central location, spacious rooms, and convenient facilities enhanced your visit.Your descriptions of exploring nearby shopping, dining, and Darling Harbour beautifully capture the convenience of staying with us, and we’re pleased to know the room size and amenities exceeded your expectations. It’s wonderful that the elevators met your needs during peak times and contributed to a seamless stay.We appreciate your candid comments about the areas for improvement as well. While we’re glad the noise didn’t ultimately affect your rest, we will take your feedback into account for future room enhancements. We’re also sorry for the inconvenience caused by the shower design and wet floors. Your suggestions are valuable, and we will explore ways to improve the guest experience further.Thank you for recommending our hotel! It was our pleasure to host you, and we hope to welcome you back for another enjoyable stay.Kind regards,JF SavarocExecutive Assistant Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback. While we’re thrilled to hear that everything else about your stay was perfect, I’m deeply sorry for the disturbance you experienced in the morning.We understand how important a good night’s rest is, and I sincerely apologize for the unexpected interruptions. Your comments have been shared with our housekeeping team to ensure such incidents do not happen in the future, as this is not the standard of service we strive to provide.We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a seamless and restful stay in the future.Kind regards,JF SavarocExecutive Assistant Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the bedding and comfort excellent, as we strive to ensure our guests enjoy a restful stay.We regret the inconvenience caused by the room arrangement and the lack of a standard fridge in your room. Your comments regarding the family room and the wine cooler have been noted, and we will review our processes to ensure clearer communication and better alignment with guest expectations in the future.We appreciate your ratings and feedback on our amenities and service, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide a more seamless experience next time.Kind regards,JF SavarocExecutive Assistant Manager

Majoituspaikan vastaus: 尊敬的客人：您好！感謝您抽出時間分享您的入住體驗。我們很高興得知您對房間內配備的浴缸感到滿意，這為您和孩子提供了一個舒適放鬆的機會。然而，我們也很遺憾地瞭解到您對一次性拖鞋的收費和早餐體驗感到不滿。對於一次性拖鞋的收費問題，我們理解您的感受，並會將您的反饋傳達給相關部門，以重新評估這一政策的合理性。此外，關於早餐的性價比問題，我們也將與餐飲團隊溝通，進一步優化菜品和服務質量。感謝您的寶貴意見，我們將不斷努力，為每位客人提供更好的入住體驗。希望未來能有機會再次為您服務。此致，敬禮JF Savaroc執行副經理

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our concierge and front desk staff to be friendly, helpful, and kind. Your compliments are greatly appreciated and will be shared with our team.We regret the issue you encountered with dust on the bath towels and water from the shower on the floor despite the door being closed. Please rest assured that these concerns have been shared with our housekeeping and maintenance teams for immediate review and improvement.We value your input and will continue to work hard to ensure every aspect of your stay is enjoyable. We look forward to welcoming you back for an even better experience in the future.Kind regards,JF SavarocExecutive Assistant Manager

Majoituspaikan vastaus: 尊敬的客人：您好！感謝您分享您的入住體驗。我們很高興得知您對酒店位置感到滿意，但也遺憾地瞭解到，整體體驗未能完全符合您的期待。您的反饋對我們非常重要，我們將繼續努力，不斷提升設施和服務水平，以便為每位客人提供更為優質的體驗。希望未來有機會再次為您服務，並讓您看到我們的進步。感謝您的寶貴意見！此致，敬禮JF Savaroc執行副經理

Majoituspaikan vastaus: 尊敬的客人：您好！感謝您入住本酒店並抽出寶貴時間分享您的反饋。對於您提到的窗簾損壞、電話未接通以及電梯問題，我們深表歉意。這些問題給您的入住體驗帶來了困擾，我們對此感到非常遺憾。針對這些問題，我們已經採取以下改進措施：設施維護：我們將加強設施的定期檢查和維護，以確保所有設備都能正常運行。前台服務改進：我們正在強化前台員工的培訓，特別是在電話接聽和服務響應方面，以確保客人的需求能夠及時得到處理。電梯問題解決：我們已與工程團隊溝通，確保電梯的日常維護和運行安全。我們非常感謝您對我們的指正，並會以此為動力，不斷提升服務質量和客人體驗。期待在未來有機會為您提供更加完美的入住體驗。此致，敬禮JF Savaroc執行副經理

Majoituspaikan vastaus: Dear guest,Thank you for your review, we are delighted you have enjoyed your stay with us and look forward to seeing you again in the near future. Warm regards,JF SavarocExecutive Assistant Manager

Majoituspaikan vastaus: Dear Sherie,Thank you for sharing your feedback. I’m glad to hear that you appreciated our great location and found the hotel room satisfactory.I apologise that the condition of the bathroom did not meet your expectations. Your comments regarding its age and condition are noted, and I will share them with our team as we continue to evaluate opportunities for renovations and improvements.We hope to welcome you back in the future and provide you with an even better experience.Kind regards,JF SavarocExecutive Assistant Manager

Majoituspaikan vastaus: 親愛的 [客人姓名]，感謝您抽出寶貴的時間分享您的住宿體驗。我們很高興得知您對房間整潔以及枕頭和床墊的舒適度感到滿意。同時，我們對於您提到的可以改善之處深感抱歉。關於毛巾較舊以及拖鞋需額外收費的問題，我們會仔細檢討並考慮改善方案。此外，對於有客人將食物殘餘置於門口卻未及時處理的情況，我們會加強管理和清潔流程，以確保所有住客都有一個衛生和愉快的環境。非常感謝您提供的寶貴建議，我們將繼續努力改進，希望未來有機會再次為您提供更完善的服務。謝謝您！Kind regards,JF SavarocExecutive Assistant Manager

Majoituspaikan vastaus: 尊敬的客人，感謝您抽出時間分享您的入住體驗，同時請允許我為未能完全滿足您的期望致以誠摯的歉意。我們很高興得知您覺得酒店的地理位置便利，但也注意到您提到酒店設施較為老舊的問題。您的反饋對我們來説非常重要，我們會將此意見傳達給相關團隊，並持續努力改進以提升客人的入住體驗。希望未來有機會再次為您服務，為您提供更愉快的住宿體驗。此致，敬禮JF Savaroc行政副經理