Metro Apartments on Darling Harbour

Good service apartment

We booked 2 rooms for a family of 7 (including 3 senior citizens) as one reservation. We were allocated rooms in 2 different floors. When asked to put in the same floor, we were bullied and abused by the front desk staff. We were goaded to go to Hyatt regency for better service. This clearly reflects very low self-esteem of the reception staff. We were forced into a single bed in one of the rooms to be in the same floor. Imagine 76 year old tall person sleeping on the single bed, which is scooted between sofas. I have been a frequent international traveller, visited many countries, but never experienced such a bad reception. Either the front office staff is disgruntled employees or not suitable for customer facing jobs. Vey poor experience. Can't recommend this place to anybody.

Awesome location could not fault how close it was to everything. We had a deluxe apartment which had a great view but unfortunately the rooms are very old and need a refurb. The pull out sofa was old and springs falling out, the bathroom was old and had paint peeling off the bath. The room had a funny smell every time we came back into it, probably due to the very old aircondtioner.