PARKROYAL Darling Harbour, Sydney arvostelua

Majoituspaikan vastaus: Dear Apai, Thank you for taking the time to share your wonderful feedback regarding your recent stay at PARKROYAL Darling Harbour. We are thrilled to hear that you had a very good experience and that you would highly recommend us!At PARKROYAL Darling Harbour, we strive to provide our guests with exceptional service and memorable experiences, and it is incredibly rewarding to know that we met your expectations. Your kind words inspire our team to continue delivering the highest standards of hospitality.We look forward to welcoming you back on your next visit to Sydney. Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear XUEQIN, Thank you for your kind review! We're delighted to hear you found PARKROYAL Darling Harbour to be a perfect place for your stay. Your satisfaction is our greatest reward.We look forward to welcoming you back again soon.Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear Valued Guest, Thank you for taking the time to share such a detailed review following your recent stay at PARKROYAL Darling Harbour, Sydney.We are delighted to hear that you enjoyed our central location, spacious rooms, and the variety of options available at breakfast. It’s wonderful to know that you found it convenient to explore major attractions and appreciated the quiet retreat we offer amidst the bustling city.We do acknowledge your comments regarding parking and breakfast wait times. As a city hotel, parking is managed by our valet team and unfortunately, parking fees in the CBD area can be quite high. We appreciate your feedback and will continue to look for ways to enhance our guest experience wherever possible.We truly hope to welcome you back again for another enjoyable stay.Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear Valued Guest, Thank you for your wonderful feedback!We’re delighted to hear you enjoyed the breakfast during your stay with us. Our team takes great pride in offering a variety of fresh and delicious options each morning, and it’s always rewarding to know it’s appreciated.We look forward to welcoming you back to PARKROYAL Darling Harbour, Sydney for another enjoyable stay soon.Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear Patrick,Thank you for taking the time to share your feedback following your stay with us.We’re pleased to hear you enjoyed our convenient location, just a short walk to Darling Harbour, the boardwalk, and onwards to Sydney Harbour. It's also great to know you found the check-in and check-out process easy and seamless.As a full-service city hotel, we focus on providing comfortable accommodation rather than self-catering facilities, and we’re glad this suited your needs during your visit.We hope to have the pleasure of welcoming you back to PARKROYAL Darling Harbour, Sydney in the near future.Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear YAN BING, Thank you for taking the time to share your experience with us. While we are pleased to hear you were satisfied with your room and breakfast, we sincerely apologise for the challenges you encountered regarding your check-in and the communication during your stay.This is certainly not the standard of service we aim to provide, and your feedback has been shared with our team to review and improve our processes. We appreciate your patience and understanding and do hope we have the opportunity to better serve you in the future.Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear LAI HEUNG, Thank you for your kind review!We’re so pleased to hear you enjoyed our central location being just a short walk from Town Hall Station and right next to Darling Harbour truly makes exploring Sydney a breeze. It’s also wonderful to know you found our breakfast offering satisfying and plentiful.We hope to welcome you back again soon for another great stay.Regards General Manager

Majoituspaikan vastaus: Dear Xiangshouniling,Thank you for your wonderful review!We’re so pleased to hear that your stay exceeded expectations and that you enjoyed the comfort of our Superior Twin Room, as well as our breakfast offerings. It’s great to know our location near Darling Harbour and many family-friendly attractions made your time in Sydney extra memorable.We hope to welcome you and your family back again soon for another enjoyable stay!Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear Q Sze, Thank you for taking the time to share your feedback regarding your recent stay with us at PARKROYAL Darling Harbour. We genuinely appreciate hearing from our guests, as it helps us identify areas where we can improve our services and facilities.We would like to sincerely apologise for the issues you encountered during your visit. It is disappointing to learn that the cleanliness of your room and the common areas did not meet our usual high standards. Please rest assured that we take such matters seriously, and I will be addressing this with our housekeeping team to ensure that these concerns are rectified promptly.Regarding the sound insulation in your room, we understand how disruptive noise can be, especially when it affects your comfort during your stay. We are continuously looking into ways to enhance our guests' experience ad your comments are well noted.We also want to address your experience during breakfast. It is concerning to hear that you felt there was a lack of attentiveness from our staff towards you and your family. Our goal is to provide all guests with equal service and hospitality, regardless of their background. We will discuss this matter with our restaurant management team to ensure that all guests receive prompt and courteous service.Your feedback is invaluable in helping us improve, and we hope you will consider giving us another opportunity in the future. Should you decide to return.Thank you once again for sharing your thoughts with us.Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your experience during your recent stay at PARKROYAL Darling Harbour. We truly appreciate your feedback and are delighted to hear that you found our rooms to be very soundproof. Ensuring a peaceful environment for our guests is one of our top priorities.We’re glad you enjoyed the breakfast offerings, though we understand that a simple Western style may not suit everyone's taste. Your comments are invaluable as we continuously strive to enhance our dining options and provide a more diverse selection.It’s wonderful to know that you found our coffee outstanding! We take great pride in sourcing high-quality coffee to ensure that our guests can start their day on a perfect note.Thank you once again for your insights. We hope to welcome you back soon, where we can provide an even better experience tailored to your preferences.Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear Values guest, Thank you for taking the time to share your experience at PARKROYAL Darling Harbour. We are thrilled to hear that you found our accommodation to be very good and that you would highly recommend us.At PARKROYAL Darling Harbour, we strive to provide our guests with exceptional service and a comfortable stay, so it is incredibly rewarding to know that we met your expectations. Your feedback serves as a great motivation for our team to continue delivering outstanding hospitality.We look forward to welcoming you back on your next visit to Sydney!.Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind review!We're so pleased to hear you enjoyed your stay and found our location convenient to many of Sydney’s great attractions. It’s wonderful to know we’ll have the chance to welcome you back on your next visit—there’s always more to explore!Looking forward to seeing you again soon.Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear Valued Guest, Thank you for taking the time to share your recent experience at PARKROYAL Darling Harbour, Sydney.We’re truly sorry to hear about the confusion and inconvenience regarding the extra bed. We understand how important it is to have clear and accurate information when planning your stay, and we sincerely apologise for the frustration this situation caused.Please note that some of our room types do not allow for extra beds due to limited functional space and, most importantly, for safety reasons and this was the case as you were booked in a room that already had two beds. Additionally, extra beds are subject to a supplement charge which may not always be reflected in the quoted rate, particularly when bookings are made through third-party websites. We understand this can be confusing, and we strongly recommend reviewing your confirmation details or reconfirming any specific requirements directly with our team prior to arrival.That said, we recognise that there was a breakdown in communication in your case, and we deeply regret the impact this had on your plans. We will be working closely with our team and third-party partners to ensure the information displayed and shared is clear and consistent moving forward.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for a smoother and more enjoyable experience.Regards Jeroen M, General Manager

Majoituspaikan vastaus: Dear Leqi, Thank you for taking the time to share your feedback following your stay at PARKROYAL Darling Harbour, Sydney. We're pleased to hear that you found the room spacious, the mattress comfortable, and that you had a restful and quiet night — comfort is a top priority for us.We’re glad you enjoyed the welcoming feel of the lobby and will pass along your kind comments to our team. Regarding breakfast, we continuously review our offerings to ensure a satisfying variety and will certainly take your comments into account as we look to enhance the experience.We appreciate your insights and hope to have the opportunity to welcome you back again soon.Regards Jeroen M, General Manager