Holiday Inn Express Swindon City Centre

Location is good, close to railway station. But hotel doesn’t provide bottled water, and the structure of the room is weird.

Absolutely awful experience. The room was spacious and clean. That's it for the niceties. The shower leaked, the waste drain was blocked so it flooded the bathroom. The aircon didn't work well so it was hotter than the sun meaning I woke with a headache. The tea and coffee was missing sugar. Breakfast now. What a disaster!!! There wasn't any food for over 30 minutes and that was at 9am. The drinks machines worked but there were no cups or glasses. No plates or cutlery but there wasn't any food so no actual drama. When the food came out, it was a mad free for all with "other nationalities" taking enough food each to feed a small country whilst everyone else just waited again. I eventually ate at 10.30 but that was 2 rashers of bacon, a tiny sausage and some flavourless beans. I wish I'd booked somewhere else

Hotel was understaffed and very basic.