Premier Inn Newcastle (Metro Centre)

Wrote my vehicle registration number on the checking/booking in form - the receptionist obviously didn't log my registration number and I've ended up with a parking ticket. Tried to telephone reception to get this rectified and continuously no answer. Won't be staying here again.

My wife and I were going to the newcastle united football match and wanted to stay overnight, the Premier inn metro centre was a perfect choice for location and value for money as we enjoyed a free breakfast offer. The staff are friendly and the room did need some redecoration but was clean and warm. Plenty of car parking too.

Lovely welcome and offer to book tables for us for dinner and/or breakfast. Receptionist was really friendly and chatted to us about our plans for the weekend. Room was clean and as expected for a Premier Inn. Convenient for visiting Metro Centre. Would recommend.

Stayed here for 3 nights and had a warm welcome from the lady on check in ,parking was free but you have to register your car on a tablet. was assigned room 225 in the main hotel in the 2nd floor as soon as I entered the room It had a smell to it and didn't smell fresh. the flooring in the bathroom was bubbling up and one of the bulbs in the bathroom had blown . In the main room there was only one roof light near the door and the rest over the bed this meant the room was dingy and not welcoming. There was additional glazing on the window but this didn't stop the road noise from the traffic. This hotel is in dire need of an update. I would stay here again once an update has been completed as the location is brilliant for the A1 and Metro centre .

We have stayed at this particular Premier Inn for the last 6yrs at the same time of the year. It has always been great but this time not so much. On a positive, the staff, as always were lovely, check in was quick and easy and everything was explained to us. We had a lovely big room Breakfast was great. On the negative side. The hotel is really looking tired and scruffy, the outside looks bad, paintwork peeling etc. Our room, the bed was awful!!! We have always felt these beds are really comfortable, but neither myself or hubby slept well on any of the 3 nights. The bathroom really needs some TLC. there was mould round the bath, the flooring was bubbled, we had no cold water (but that was fixed) It was a triple room but the lighting was shocking, some of the bulbs needed replacing and there just wasn't enough lighting in the room. Like I said, we have stayed here many times, and we will stay again as it is in the perfect position for what we need but please, spend some money on the place!

Room was expensive but paid it because their was a restaurant and we could eat before the show we had booked, same as we had the previous year, but when we went down to eat we were told the restaurant doesn't open now until 6pm! Too late for us to catch our show, with 3 special needs children and 2 2 years olds this was not acceptable then in the morning we went down for pre-booked breakfast to be told the restaurant was shut!! Again with 4 children, 2 with ADHD/autism who needed food before medication this was unacceptable. Spoiled our whole weekend.