Premier Inn Newcastle (Metro Centre)

Have been coming here for many years with a large group, booking multiple rooms. Will never return again. Rooms have always been poor to a Premier Inn standard, but this year were awful. In one the shower wouldn't turn off, in another there was a constant dripping, in another the bathroom fan wouldn't turn off and in one the air conditioning controller buzzed all night. We were warned the restaurant was on a reduced scale, but it was embarrassing, struggling to accommodate even small numbers. Overnight reception staff on one night were outright rude and displaying complete lack of customer service skills. We'll be going elsewhere next time.

Good stay with family whilst visiting family in the area, it is a little dated and missing some of the features of the newer Premier Inns. We had an issue with the heating in our room which we advised reception about - the thermostat didn't turn the heater off so it just got hotter and hotter! Good location, free parking, friendly staff, clean and comfortable room and nice breakfast

My wife and I were going to the newcastle united football match and wanted to stay overnight, the Premier inn metro centre was a perfect choice for location and value for money as we enjoyed a free breakfast offer. The staff are friendly and the room did need some redecoration but was clean and warm. Plenty of car parking too.

This was the closest available room to the airport. When I arrived the greeting was very good, the staff were excellent and very helpful. Once in the room I found hair clips on the floor and the bedside table had drink stains on it, this did not provide me with confidence. I had arrived late and just needed the bed for the night but there was music playing until the early hours. In the morning there was no hot water so had to manage with a cold shower. I didn't have time to raise the issue as I had to be at the airport. On checking out I reported the matter and the lady on the reception was very good about it....but what could she do? The staff were very good, but I was not impressed with my stay.

Stayed here for 3 nights and had a warm welcome from the lady on check in ,parking was free but you have to register your car on a tablet. was assigned room 225 in the main hotel in the 2nd floor as soon as I entered the room It had a smell to it and didn't smell fresh. the flooring in the bathroom was bubbling up and one of the bulbs in the bathroom had blown . In the main room there was only one roof light near the door and the rest over the bed this meant the room was dingy and not welcoming. There was additional glazing on the window but this didn't stop the road noise from the traffic. This hotel is in dire need of an update. I would stay here again once an update has been completed as the location is brilliant for the A1 and Metro centre .

Arrived by train .Not recommended as this hotel is a good 30 mins walk from the station and from the metrocentre itself.In parts there is no pavement so had to go on road and cross a busy roundabout. Hotel room sparse with hardly any tea and coffee and just 2 glass mugs for them,No glasses.Nice breakfast ,Had cooked to order and buffet choice good.For the price i paid with special offer of free breakfast cant complain too much but its no good if you dont arrive by car.