Strand Hotel Swakopmund

設施：新 衞生：好 環境：好 服務：好 設施：好👍！

Hotel is amazing.The best service I ever received is from the night guy called Curtley.He will leave whatever he is doing and attend to all guest immediately and it is not the first time.Execellent performance by this gentleman.He delivers extra ordinary service and I would recommend him to all my friends and family.Me and my husband see him as👏 😉 the best we experienced in hospitality.

We were 11 people and spent 3 nights in this hotel. The hotel is in a great location, right on the beach and a couple of steps into town. The rooms were amazing and exactly what we were looking for with interleading rooms etc, but they were very pricey. They have 3 Restaurants which are great but the steak we had on our last night was very disappointing as it looked nothing like the picture they have on the 2nd floor. We took our waitress to show her the picture and she agreed to make us another steak. This looked no different to the previous one (not grilled but rather broiled) but tasted good. I called the Reservations number I was given and booked and paid for 4 rooms for 3 nights. The following day I went into the website 'Ol-Leisure' as I wanted to check what the hotel had to offer and saw that they were offering a "Stay 2 nights Get 1 Free" package. When I queried this with Reservations they assured me they had never heard of this and it must be a scam. They requested I send them the link, which I did, but never heard another word. I took this up with the lady in reception as well and again showed her the website which, she agreed, was the correct site. I then showed her the "offerings" as described above and she said she would take this up with management as too was unaware of such an offer. I requested she please give me some feedback on this which, again, was never forthcoming. Seeing that we reserved top dollar rooms, this offer would have amounted to a substantial credit. Sadly, nobody has been in touch with me regarding this offer and for this reason, I would not return to this hotel. All that was required was a simple explanation from management which would have ensured a happy and returning customer.

Probably the friendliest staff I’ve had at a hotel.

We stopped here overnight after a trip on the Rovos Rail train. All we can say is we were really disappointed that we were only staying for one night. The hotel is lovely, it's situation on the beach is great, the staff were all very welcoming and the food was outstanding. We even saw dolphins while sitting on the veranda. We would definitely stay here again if we returned to Swakopmund.

The Strand has it all: a perfect location right on the water, a charming and professional staff, phenomenal restaurants, and beautiful rooms. Our suite (Room 212) had not one but THREE gorgeous balconies overlooking the Mole and the Atlantic Ocean. And it was beautifully decorated with antique maps of Namibia. In terms of the staff, Sheryl at the front desk was engaging and helpful. (And it was fun for us New Yorkers to hear her speaking Afrikaans.) It was clear that the staff takes good service very seriously; everyone, including the servers at breakfast and the bartenders at Brewer and Butcher, were polite and kind. We had some very interesting conversations with those same bartenders about Namibian culture, and really appreciated their willingness to share their insights with us. In terms of the location, Swakop is very compact, so you can easily walk everywhere. But the waterfront location of the Strand just can't be beaten. After all, one can walk from anywhere to the beach in a matter of minutes. But watching the sun set over the beach from our balconies, while enjoying drinks from the minibar (which were included in our rate), was truly special. Finally, the hotel's seafood restaurant (Ocean Cellar) is spectacular. Definitely our best meal in Swakopmund.