My friend and I had a wonderful stay at this hotel. Friendly staff and the food for breakfast was delicious. We can’t wait to stay again.
Käännä
Majoituspaikan vastaus: Dear guest, Thank you so much for your review of Renaissance Suzhou Wujiang Hotel. We are pleased to hear you enjoyed your stay with us. It's something our associate takes great pride in, so we value your feedback. We look forward to welcoming you and back for more wonderful Moments. Have a safe journey and hope to see you again soon!
Although this hotel is very high end there were a few things that I did not think was very good. Firstly, the level of English at the front desk was less than many other less expensive hotels. There was no soap bar in my room to wash hands when I arrived. There was a small rainstorm the night I was there and the noise on the window was too loud. The lobby looks beautiful (see photo).
Käännä
Majoituspaikan vastaus: Dear guest, Thank you for staying at Renaissance Suzhou Wujiang Hotel. Please allow me to extend our sincere apology for your unexpected experience with us. Your comment is important to us, we are currently reviewing mentioned points internally for better experience. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better service and experience.
Nice room, comfortable, friendly staff yet not really trained at the expected level for such type of hotel. It feels a lot of cost control is going on. A bit disappointing.
Käännä
Majoituspaikan vastaus: Dear guest, Thank you for staying at Renaissance Suzhou Wujiang Hotel. Please allow me to extend our sincere apology for your unexpected experience with us. Your comment is important to us, we are currently reviewing mentioned points internally for better experience. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better service and experience.