Empress Place Hotel

This is a horrible place to stay in, Do not get deceived by the pictures. It is someone's house and not an actual hotel. You might be sharing bathroom with other people. Pillows,bedsheets,carpets,washrooms are all filthy, not sure if they even wash them after every guest. I would not recommend this place to anyone. They take only cash and increase the price as per their comfort.

Fue una estafa desde que llegamos. No aceptaron nuestra reserva en Booking y no había lugar. Teniamos reserva por 4 noches y aceptaron darnos solo la de nuestra llegada. Nos cobraron mas caro aduciendo que la tarifa que nosotros habiamos pactado era de "larga estadia" y nosotros solo ibamos a estar una noche. El baño era compartido y cuando preguntamos por el jabon para asearnos nos dijeron que debiamos comprarlo en el supermercado. Cuando pedi que nos dejaran entrar nuestras maletas que estaban afuera, el asistente me respondio "pague primero y lo ayudo luego", mafioso total. La tarifa era no reembolsable y misteriosamente se cambio en el momento a cancelacion gratuita.....

Empress Palace Surrey - Very difficult to find. No signage. At check in - they did not have a record of my reservation and asked how I was to pay for the room. I hade transferred the money and fortunately I had my computer with me and had to produce proof of the e-transfer before I was given my room. Also had to pay for parking. I did not see anything on the site about paying for parking. Had to remove shoes at the door. Not a problem but when you have luggage it can be burdensome. No pillow cases on one of the beds. The pillows were covered with pillow shams that looked liked they were not freshly cleaned. On removal of the shams, the pillows within were not coved within a case at all. I had to steal one from the other bed. Fortunately for the other occupant, there was a pillow case under the pillow case. There was no bar of soap, no shampoo in the shower dispenser or soap in the dispenser. The towels did not look very clean. They may have been washed but certainly didn’t look too clean to me. Walls were purple, and many dings in the paint. The shower had black mould on the edges so I did not use it. The beds were like fold-out army cots and I did not find them to be comfortable at all. 4 “ foam mattresses. Pillows were cheap and offered no real support of the neck unless folded under. There was coffee in the kitchen, only French vanilla, and no coffee filters so I could not make a cup of coffee. No supplies of any sort. I have to say that I am very disappointed in the facility and do not recommend it.