Majoituspaikan vastaus: Dear Duwanxiaoxuejiugaiming,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to deliver five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,Arpad RomandyGeneral Manager
Anonyymi käyttäjä
Kahden makuuhuoneen Ocean Residence
Majoittunut 12. 2024
Perhe
29 arvostelu
0.5/5
Lähetetty 4.2.2025
這個0.8米的床是我睡的嗎? 房間窗簾還漏光,5點就被亮醒了。 酒店的床單枕頭單又一股發黴的味道
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. A comfortable and restful experience is important to us, and we regret that the bed size, light leakage, and bedding condition affected your stay. Please know that we take cleanliness and room quality very seriously, and we will address your concerns with our housekeeping and maintenance teams to ensure improvements are made.Your feedback is invaluable to us, and we appreciate the opportunity to improve. We hope to have the chance to provide you with a much more comfortable experience in the future.Yours sincerely,Arpad RomandyGeneral Manager
KW130
Kaksi makuuhuonetta Skyline Ocean King Size vuode residenssi
Majoituspaikan vastaus: Dear KW130,Thank you for sharing your experience with us. We’re delighted to hear that you and your wife had a very comfortable stay and enjoyed the beautiful room, swimming pools, and breakfast.Most importantly, we’re so glad that your brother received the care he needed. It’s wonderful to hear that Jacob and Eric were able to assist so quickly and compassionately during such a stressful moment. We will be sure to pass along your kind words to them—they will be thrilled to know they made such a positive impact.We truly appreciate your thoughtful review and look forward to welcoming you and your family back for another memorable stay in the future!Yours sincerely,Arpad RomandyGeneral Manager
Majoituspaikan vastaus: Dear Guest,Thank you for your feedback and for sharing your experience with us. We sincerely apologize for the confusion and inconvenience regarding your sea view room. We understand how important it is to enjoy the view you’ve booked, and we are sorry that the initial arrangement did not meet your expectations. We strive to be transparent in all aspects of our services, including room categories and their associated costs, and we regret that this was not clearly communicated to you at the time of booking. We appreciate your patience and are pleased that we could find a solution through the room upgrade.Your feedback is valuable to us, and we will work to ensure that future communication regarding room selections and upgrades is more transparent to avoid any misunderstandings. We hope that despite the challenges, you were still able to enjoy your time with us, and we would be thrilled to have the opportunity to welcome you again in the future.Yours sincerely,Arpad RomandyGeneral Manager