Genesis Apartments by Gold Coast Premium arvostelua

Condition of property was terrible. Main door handle and key didn't work properly. Got stuck. Kitchen appliances - toaster didn't work, sandwich press falling to pieces. Lights and bathroom fans not working. Shower hot water dripped all night. No table tennis balls so couldn't play. Floor was slippery. LIked the size of the place and the layout was good.

My family booked a 3 bedroom apartment with ocean views. The views were amazing and the location is also great. But whatever you do, do not stay in apartment 46 … the owners must have spent nothing on maintenance and upgrades for the past 20 years. There were 4 split system air conditioners in the apartment and they were all broken … due to the heat ithe apartment was unliveable. This was our main gripe but there were plenty of other examples of poor/old amenities (eg a TV that was so old that you could barely watch it). I find it so irresponsible (and greedy) for an owner to rent out an apartment in the middle of summer knowing full well that all the cooling was broken and to not even mention anything to us before we turned up. Our holiday which we booked 6 months in advance would have been ruined if we didn’t scramble and find alternative accomodation. I’m still quite upset about it. If I was another owner at Genesis, I’d be annoyed that the owner of apartment 46 is damaging the Genesis brand. Anyway after a night of almost no sleep as it was too hot, we transferred to a different apartment at Genesis for a few nights and it was great … well maintained and had decent air conditioning! We then moved to a completely different hotel for a few nights (similar price) which was also great. So I guess it’s luck of the draw which room you get at Genesis. Massive difference between the best and the worst … and the worst is holiday wrecker. Finally a shout out to the hotel manager who we thought was great … he was easy to deal with and tried his best to help us after our horrible first night.

Property and apartment was outdated. The apartment I stayed in needed a lot of maintenance. The bedding was old and torn and was given an old doona with rips in it without even a cover. Would never stay there again unless stay in a different apartment

Colin was very nice and made our stay comfortable

Great stay Loved the room, such an excellent vibe with the furnishings, made ot feel very homely. Beach views was geeat and fantastic location.

Great location The apartments are in a great location to Surfer's Paradise. The shopping centre and restaurants are close by and the beach is also only a short walk away. Although spotlessly clean, the apartments are looking a bit tired & in need of small repairs. Nothing that interferes with an enjoyable stay but would make staying there even more enjoyable. Reception staff were friendly & helpful. It was too cold to use to the pool so didn't use it but that area was also neat & tidy. It has excellent views of the beach. I would definitely stay there again.

Great view, close to everything. Easy check in and check out.

Really enjoyed our 5 nights stay. We'll surely book again 💯

Apartment was a great size and staff were nice. Downsides, apartment needed some repairs as doors don’t close or open, no tvs in room and the single tv very outdated and remote broken. Very minimal extra costs spent could really freshen up and make it more modern

Excellent location, views, spacious.

The property was great . Light on the patio was broken. The light cover was found near the dinning area out side . The Nozzle for hairdryer was there but no dryer. TV remote not working turned on at the wall. Cuts on dining table and coffee table. Switch near bed not working. Lights over lounge not working. Other than these minor things it was very spacious great position.

we didnt get the apartment we booked. The rooms were disgusting and the beds were so hard we couldn't sleep

Stunning apartment with ultimate views of every angle of surfers. So spacious and a lovely big kitchen. Air con in every room was amazing. Loved the heated pool, properly warm like a bath. Would love to stay here again.

A traumatic experience- will expect next time that budget means dirty, not maintained, and not working when next booking a holiday. Unit 10 on the 3rd floor was a renovators delight - not acceptable when paying a lot of money per night. (Was thankfully refunded for 2/3 nights). Spent two of three nights with a window blown out and shattered by the GC storms. Meaning we were unable to cool the unit, there was glass walked into the unit and the floor was dangerously slippery due to the humidity and sea air entering through the huge windowless gap in the unit. The glass was not cleaned up and we couldn’t use the balcony at all. There was no privacy in this unit, the window coverings did not reach each end of the windows, the carpet was stained and shrunk away from the doorways leaving nails exposed. My son’s foot was bleeding due to the exposed nails. The washing machine was full of sand and the lint filter was so full of gunk, lint and sand it looked like it had not ever been emptied. The dryer had chewing gum stuck throughout it. The shower taps couldn’t be turned off and the shower dripped permanently in a steady noisy stream. No privacy - The manager came into our apartment unannounced to check the bathrooms for a leak reported from the apartment below and I felt like this was very scary, we didn’t know he was in our unit except I thought I heard something and left our bedroom to investigate. We had 5 staying but only received 4 towels for our entire stay and was only supplied 2 rolls of toilet paper per toilet - was told we’d receive more towels and toilet paper but we never received these. It was a horrible stay in a horrible place but located in a beautiful position. The curtains were dirty and not hanging properly as they were old and broken, the beds had no mattress protectors and we slept on just a single thin sheet which was clean thankfully. The main bathroom has no privacy and are overlooked by other hotels/buildings. The lights in the unit were not all working, the oven glass top was cracked and broken. The unit had great views but needs a complete overhaul to bring it into this century, it is old and not maintained in any functions and we were reluctant to spend any time there. We won’t stay there again.