Paradise Centre Apartments Surfers Paradise

Heartist review here :) I’m utterly disappointed with the room I was given because it is completely different from the pictures on the Accor website. I booked the executive room and it feels like I was staying in the old un-refurbished room. I came back to the reception right after I saw the old tired dusty room and the nice lady said she couldn’t do anything since the room was sold out and if I wanted to complain I have to come back again the next day and speak to the manager and she couldn’t do anything about it, despite telling her a few times that my schedule in Goldcoast is packed and I couldn’t bother to come for complain the next day. She also admitted that they don’t even have the room advertised on the Accor website anymore and that the rooms all have different decorations and configurations, so I have to come and try the next day to get a ‘better’ room which is absolutely a joke to Accor’s standards (huge false advertisement). On the other hand, I booked the room months prior to the stay and emailed the reservations from the Accor website 3 times before the stay to let them know that I’m staying for my birthday trip and it’s my first time in Goldcoast to ask for a nice room. I didn’t even get a reply back from them and to have this experience with the room is deeply frustrating. I will never return and will warn anyone to never stay in this hotel:)

The staff were incredibly helpful and accomodating, it was a special trip for my mum and our first room had no view on a lower floor. I asked if there was a chance to be moved to a higher floor which the lady at reception sorted for us and found us an amazing room for our 6 night stay. The location was perfect aswell, right in the heart of surfers. We will definatley be back. :))

Sad to say we would have preferred to stay home or camp around the pool. Room and balcony untidy, room outdated and needing repairs and updating. Doors to balcony worn down so they wouldn’t open and seals of them not adequate, allowing insects in. Stains on one of the sheets of the bed. Thankfully didn’t need that bed. Not happy with the noise of the air conditioning and then the fire alarm been set off at 1 in the morning for no reason. Both my daughter’s, 11 months and 3 waking up to it. Two out of the three tvs not working for the duration of our stay. Rusted and worn down shower and bath. Made it unappealing and concerning to bath/ shower my girls. On a postive note. Pool was amazing though, we enjoyed our time there.

Great place to stay, great customer service, Just down the elevator through to shopping centre & Cavil Ave. Great location walking distance to everything.

good central location, good amenities (pool, gym) right behind main street

We come every year to Gold Coast this by far has been the best apartment we have stayed in. It was handy having Woolworths right under us along side all the other fancy shops and Main Street Very Clean apartment Friendly and welcoming staff Will definitely be back next year !