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Sijainti4.2
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Puhtaus4.2
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Anonyymi käyttäjä
Yhden makuuhuoneen huoneisto merinäköalalla
Majoittunut 2. 2025
Perhe
4 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 30.3.2025
服務不錯,目前海景房正對施工現場,影響景觀且噪聲蠻大
Käännä
Majoituspaikan vastaus: Thank you for your feedback! We're glad to hear you were happy with the service. We apologize for the construction noise and the impact it had on your view. Unfortunately, this is out of our control, but we do our best to inform guests in advance. We appreciate your understanding and hope to welcome you back for a more peaceful experience next time.
Majoituspaikan vastaus: Thank you for sharing your feedback. We're truly sorry to hear about your experience regarding the deposit, and we understand how frustrating this situation must have been. We want to assure you that the deposit was a pre-authorization, as we’ve clarified, and we have already contacted your bank to resolve the issue. We appreciate your patience and understanding in this matter.Regarding the housekeeping and door policy, we sincerely apologize for the inconvenience you experienced. This is certainly not the standard of service we aim to provide, and we will be reviewing our procedures to ensure this doesn't happen again in the future.We’re grateful for your loyalty to the hotel and the positive comments about the sea view. We hope to have the opportunity to welcome you back and restore your confidence in our service. Thank you again for your valuable feedback.
Majoituspaikan vastaus: Thank you for sharing your experience! We’re thrilled to hear that you found the kitchen well-equipped and the washing machine and dryer convenient. We’re also glad the daily housekeeping service met your expectations. We apologize for the wait until noon for check-in, and we appreciate your understanding. We’ll do our best to accommodate early arrivals when possible in the future. We hope to welcome you back soon!
Majoituspaikan vastaus: I’m really sorry to hear that your stay didn’t meet expectations. This certainly isn’t the experience we aim to provide, and I sincerely apologize for the inconvenience you faced. Regarding the cleanliness, we take this matter very seriously, and I will make sure it’s addressed with our housekeeping team. As for the additional charges, I will review our policies to ensure they’re clearly communicated in advance. We also take your feedback about the noise seriously and will investigate the issue with the glass to ensure it doesn’t affect future guests. I truly regret that your stay was disappointing, and I hope you’ll give us another chance to make things right in the future.
Vieraskäyttäjä
Studio-huoneisto
Majoittunut 1. 2025
Perhe
4 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 4.3.2025
There was indeed a bit of a problem with the cleanliness of the rooms and the pool area not being very luxurious - as well as I was surprised by the announcement of noisy construction right next door. However, mine was large and bright (although not the cleanest), the facilities were good and I enjoyed my stay there
Käännä
Majoituspaikan vastaus: Thank you for sharing your feedback! We’re glad to hear you enjoyed the size and brightness of your room, as well as the facilities. I truly apologize for the cleanliness issues and the disruption caused by the construction next door. We do our best to keep our guests informed about such situations, but we understand that it can still be inconvenient. I’ll be sure to pass on your comments to our housekeeping team to ensure these areas are improved. We hope to have the opportunity to welcome you back and provide an even better experience next time!
Great location, only couple of minutes walk to the tram and beach. Spacious room. Friendly staff.
Käännä
Majoituspaikan vastaus: Thank you for your kind feedback! We're thrilled to hear that you enjoyed the great location, spacious room, and friendly staff. We look forward to welcoming you back for another wonderful stay in the future!
Majoituspaikan vastaus: Thank you for sharing your experience! We're glad to hear that you enjoyed the beautiful nighttime scenery and the convenience of being close to the Glink station. We hope to welcome you back in the future for another great stay!
Majoituspaikan vastaus: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the construction of the new building, as well as for the discrepancy in the sea view. We always aim to ensure guests receive what they book, and we're sorry this was not your experience. We appreciate your understanding and will take your comments into account for future improvements. We hope to have the opportunity to host you again and provide a more enjoyable stay.
Kahden makuuhuoneen korkea huoneisto merinäköalalla
Majoittunut 1. 2025
Perhe
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 7.2.2025
本次旅程很驚喜的預訂,酒店位置、設備和景緻一流,樓下就是海灘,步行去輕軌站也很方便,適合親子出行
Käännä
Majoituspaikan vastaus: Thank you for your feedback! We're thrilled to hear that your trip was a pleasant surprise. We're glad you enjoyed the hotel's location, facilities, and the beautiful scenery. It’s wonderful to know that our beach access and convenience to the light rail station made your stay even better. We look forward to welcoming you and your family back again!
Majoituspaikan vastaus: Thank you for sharing your experience! We're glad to hear that you were satisfied with the room size and the amenities. While the view from the sixth floor may not be as grand as higher floors, we're happy it still offered a down-to-earth atmosphere for you. We’d love to welcome you back on your next stay!
Vieraskäyttäjä
Kahden makuuhuoneen korkea huoneisto merinäköalalla