Surfers Beach Holiday Apartments

This is a true honest review Myself and a group of friends booked a 3 bedroom apartment for my 21st birthday celebrations. As we were coming from 2 different locations management were very accommodating with our requests on check in time and even provided an extra car spot. (You need to get a key from reception) My friends arrived approx 1.5 hours before me. The bloke on the front desk lectures my friends for over 30 mins about the policies. However he made my friends feel like they were drunks and were planning on doing *****. He threatens them about how many people he has kicked out the last few days. On my arrival he tells me there’s already too many people in the apartment. I booked the apartment for 8 people and 4 had already arrived. My partner and I arrived and made 6 altogether. A couple hours later another 2 people arrived. As they were walking through we were again questioned about the number of people. He mentioned he had CCTV footage and has seen how many people have been through. We told him to come check out the room, he declined this. The scare tactics were unnecessary and wasn’t appreciated. We didn’t have any music playing in the apartment and were very clean and quiet. We went out for the night for my 21st and came back very quietly and went to bed. The next morning, the cleaners were trying to barge their way through the door before 10am. Making threatening comments about the the condition of the room, yet rushing us out before 10am. Each time a member left the room comments and looks were made. We were made to feel extremely uncomfortable. Upon returning the key I thanked management even know it was an awful experience. I said we were being as quiet as we could and left it clean. Man on desk says we will see what the cleaner has to say. We got charged twice for the key deposit also. Never again will I be back and I and those who stayed here will be sharing our bad experience with the workers of this establishment. The rooms were average but not worth the $650 and $800 key deposit .

We stayed there for a week during the Australia long weekend with my 2 young kids and in laws. Service was amazing, super friendly and accommodating. Daniel the manager was great from day one we checked in. Apartments were spacious and felt at home. Kitchen was fully equipped with all kitchen appliances and equipment needed. The kids had a blast little one didn’t want to leave Daniel offered him the keys again at check out hahaha. We’ll definitely be back.

Great place to stay, very clean!!! Lovely service, everyone so friendly!!!

Spacious and comfortable for our family group.

Great location, quit family friendly secure accommodation.

The staff were not helpful, service delivery and duty of care was very poor.