The Windflower Resort & Spa, Coorg

Excellent service provide by staff and always helpful in every steps from joining to exit in resort , also provide knowledge of local culture and tradition . If u talk about cleanliness then , places look like spit and span and added preparation of vegetable foods are so hygienic .

Excellent stay . Best location we would like to visit again in future. Good service from desk Mr.sachin and Ms.Kritika and Ms.Renuka Thank you for the service . Restaurant people give best service. We are booked 4 rooms . Defenetly we will visit again

We booked the windflower coorg for the long diwali weekend of 31st to 3rd Nov for 2 rooms for 6 adults plus children. We were upgraded from a suite to a jacuzzi villa with the jacuzzi being outdoor and unheated. From the first day it was a disaster. We arrived around 4.30pm and checked in. Were given villa 22 and 23. Trouble started soon after with the electricity going off for both villas. After waiting half an hour and no means of contacting the reception since intercom was dead (no power) we found some maintenance person who opened a power box and found that it had tripped. This repeated again after a while. The next day we had to repeatedly call the front desk on whatsapp (since the intercom conked off) for cleaning the outdoor area and the open jacuzzi (not even covered because the cover net was dirty) but to no avail. Housekeeping turned up after several hours to clean the rooms but didn’t give us fresh towels. We had to follow up and got them after 2 hours. To top it all electricity kept tripping every 15 mins and we started resetting it ourselves since there was no one around and with the pathetic service experience. Only after we escalated to the manager was the power box finally fixed after a long wait at 5pm. The manager promised us better service and from then on we could see better and timely service from the staff. We got some complimentary massages for our trouble. Food was the only saving grace with decent variety. No proper kids play areas except for bigger kids and nothing much to do except to sit in the room. The rooms are at a slope and they have just one omni van to take guests to and fro dining which is very poor planning. Hope windflower management take this feedback seriously and improve maintenance, service levels and facilities else people will avoid this place and windflower brand will take a hit. In short i don’t think i will ever want to visit here again. Ever. Tips: People with small kids and senior citizens pls avoid this property.