Complex Sunrise by Hmg - All Inclusive

Hotel has nice pictures of food on their website but during 11 days, the served food never looked like in the pictures. I wrote complaint to the management and they did not accept it. I pointed out broken deck chairs, mold in the bathroom, dirty kid swimming pool, uneven broken pavement surrounding the pool, water under the sink we had every day in the bathroom (probably toilet or shower was leaking), missing handle on the door from the inner side of the restaurant lady toilet, dirty cutlery, etc. and they replied that "they are surprised to read something from unhappy guest". They did not appologize at all. They even slandered and stopped to greet. The boss of the cleaning mates talked to taxi drivers just before they drived us to the airport and so the taxi drivers did not talk to us. The music played very loudly all day so nap after lunch was impossible. . There was lack of glasses during breakfast, lunch and also dinner so most of the drinks were served in plastic cups. Nonalcoholic drinks were just sweet sirups plus low quality juices. When the personnel broke plates or glasses while cleaning the tables (happened almost every day), they did not clean it, the shards were not cleaned for couple of hours even the restaurant is just next to the swimming-pool. l do not recommend this hotel to go with kids.

It has nothing to do with the photos and I wouldn’t recommend anyone to go in this “hotel” . Rooms were dirty and disgusting, bedsheets and towels were dirty and walls cracked. The hotel manager was really rude and dismissive after we told her our concerns. Also the food was very bad and the utensils were dirty