Hotel Kotva - All Inclusive

Stayed here end of August. Pools great, water park was a hit with our 11 yr old. Food in restaurant hit n miss but food at waterpark area was good.Room/cleaning perfect stayed in 156 overlooking the big swimming pool where the entertainment was, entertainment hit n miss but didn't affect us as we were out to Nessabar or Sunny beach. Bus stop top of street 2lev each 5 mins to either resort very handy. Don't look at bad reviews!!

The Animation team was 👌 AMAZING, they did their very best to keep everyone entertained and happy and I would like to say a special thanks to Victoria and her Team who made me and my children feel very welcome. About 7 clean and beautiful swimming pools. The room was spotless on arrival but the cleaner's never clean or changed our bedding they came in every day and leaves us 4 bottles of water so 1* for cleaner's.

The animations were really good especially Polish animator Filip with great,friendly open attitude towards kids. They loved spending time with him. Waterpolo for kids and adults are also performed so families can relax and enjoy holiday time.

The hotel is good for family, rooms are comfortable and clean everyday. But the biggest job do animation team. They do a lot of competitions and games for childs and also for adults. For polish kids is also polish animator which has a really good hand to kids.

Nice budget hotel close to the sea, with good food and service. The sandy beach is perfect for children.Slides and children activity were well

Animation staff are the friendliest people at the place and very outgoing they made our time worthwhile there to be honest. The cleaners are also friendly and deserve to be paid more than what they do for the work they do, they are worth tipping and taking care of (they are patted down at the back gate before they leave after every shift)

The guys who run the waterpolo and other activities hats off to them for being so fun and interacting with the customers around the pool, both 2 tan young fellows - great young guys 👌👌

My partner and I and our 1 year old daughter had a room booked along with 6 other families who all travelled together

They expected our 1 year old daughter to sleep in the middle of 2 single beds pushed together for 2 weeks… we had to pay 10Lev per day for a cot for her to sleep in total of 140LEV for 2 weeks (£70 odd extra ontop of what we have already paid for the room) (giving they knew we had a baby writen down for the room)
They refused to give us our passports back until it’s paid.

The food at the restaurant is the exact same stuff every single morning, afternoon and lunch with one or 2 changes per time throughout the day ; and the quality of food is shockingly bad. We ended up eating out most days not taking advantage of our Paid for All Inclusive.

Coming to the end of our stay the hotel was so packed out you could not get a seat in the restaurant, we had plates full of food and asked the lady who sits at the door of the restauraunt could we bring our food out to the lobby to eat as there are no seats and we where told no, I asked “do you want us to sit on the ground and eat?” She shrugged her shoulders due to not understanding English I’m guessing or could have just ignorance, and we left our plates of food there and walked out.

A little grumpy old man goes around the pool each day looks just like someone on their holiday (no staff attire on) and shouts at you if you have the towels from your room at the pool and confiscates them 

To go to the gym it’s 5lev for an hour which is cheap I suppose about £2.50 but I questioned why it’s not just free after all I’ve paid to stay here and use the facilities and the gym is very tiny with not much to do in it.

The bins around the pool often give off a horrendous smell which attracts a lot of flys/wasps/mosquitoes etc.. always flying around you.

The rooms are well maintained by the cleaners every day to a good standard, our room in particular however constantly had a bad smell in the bathroom must have been from the drains, the cleaners noticed without us telling them though and did bleach the drains which neutralised it for short periods each day.

Not much English is spoke by the staff it’s hard to get your point across about stuff. The bar staff in the (restaurant) are very rude and smug.
The bar staff around the pool however are nice enough and fast at giving you your drinks etc but don’t smile much ( think they are told not to interact with customers too much )

The swi