Mena Palace Hotel - All Inclusive

hotel ok clean food ok we got one towel in the room for 3 people every day 80% of the staff in the hotel does not speak English only Ukrainian and Russian “ladies “even girls animators learned to dance 3 songs and it was the same over and over again. and they only looked at the boys zero interest in children (2-6 years old) unfortunately there were no games and children. the kitchen manager / service menager was very rude and also had no communication in English. :/

Booked an apartment for extra space (& cost) Dated was not the word. Lumpy beds, 2 singles pushed together. Daughter had a sofa bed, crackerbread thin. Aircon rubbish. Furniture falling to bits, plug sockets that didn't work. Didn't sleep a wink until we finally got moved to another apartment. This one was slightly better although the toilet was cracked & leaking water from behind. By this point I was sick of complaining & could not wait to leave the hell hole. Food was not for British tastes. Only attempted to eat there one morning & the food was cold, inedible & disgusting. Evening was pretty much the same so we didn't attempt again. We ate out every meal time. Pool was ok, sunbeds lacking. Towels out before 7am by other guests. Lifeguard lovely & would move them for you if she saw you looking for a sunbed. Ice cream & doughnuts at 15.30 good but other than that a hard pass! Paid over £2000 for 2 adults & 1 child for a week. Total waste of money. Avoid at all cost!

Гостинница совсем не понравилась,2 лифта работали еле еле,один постоянно застревал открывались двери и он никуда не поднимался,приходилось подниматься на 5 этаж пешком с маленькими детьми.еда разнообразная и совсем невкусная либо очень много соли либо ее нет совсем и очень пресно,не хватает персонала,в столовой из за большого колличества людей, обслуживающий персонал не успевал убирать грязные столы,тарелки были грязные и битые очень неприятно.Wi fi не работал всю неделю,просили на ресепшен помочь с этим,только развели руками сказали что слишком много людей и ничем помочь не могут. несколько хороших вещей в отеле это: большие комнаты,удобные кровати ,хороший бар на бассейне и хороший бассейн.очень разочарованы гостинницей больше никогда сюда не приедем.

Lovely hotel and the rooms were ok, clean we have a maid daily, woke staff were friendly while others were quite rude, I was at the bar waiting for a drink for ages to be served as was only 1 bar lady there, apparently it’s the owners daughter, anyway she seen me waiting for around 10 mins and then a lady come up holding a baby behind me, she said something in they’re language and laughed and said to me I will serve her first as she is holding a baby! (I understand she was holding a baby around 2 months but there were loads of seats around and she weren’t exactly struggling) I found this really rude, the other bar staff were amazing but this 1 in particular was always rude and made me not want to go to the bar as she was funny on a few occasions, the hotel food was lovely and the pool was fab, we will be returning to sunny beach but unfortunately not this hotel again

Nice clean hotel. More of a 3 star rating,.food repetitive. Basic at best.staff very welcoming.very clean inside and the rooms were cleaned every day.not a lot of entertainment in the evenings. Hotel is close to all amenities and only about 10 min walk to flower st taxi to nessebar from outside the hotel was 25 lev one way,but if you walk to the bus station (about 5 mins away)the busses run regularly at only 2 lev each.if your looking for a quiet hotel away from the busy centre than this will suit u fine.overall nice clean hotel nicely situated to everything, bars ,shops,and restaurants. And beer is cheep at only 3 lev a pint(£1.34) .

This hotel is definitely not a 4*, 2* at best We stayed here for 7 days. The hotel is tired the beds are so lumpy that we woke up in the morning with backache everyday. The food was the worse food I've ever had on any all inclusive holiday. Its miles from an al carte menu. Good points the staff are very friendly, and there English is good enough. The hotel is in the centre of all the shops which is great. Would never stay here again.