Helena Park - Ultra All Inclusive

Just finished a short break at the Helena PARK. Next door is the Helena SANDS, and together they make up the Helena RESORT. The wellness centre (massage, manicures etc) and the indoor pool pictured here, are in the Helena SANDS. Our double room was spacious, quiet and well thought out. Wi-fi worked perfectly throughout the hotel as did the air-con. We had a shower over a bath, which some may struggle with, and a double balcony. Everywhere was spotless, and all staff friendly and helpful. All meals were of the buffet variety and contained lots of different elements, with salad bar, hot dishes, a chef attended grill area with roasts meats and fish, also the routine chips, chicken nuggets etc for all. Fresh fruit, deserts and ice-creams. shame there was no curries, Mexican or Chinese meals on offer, but over all quality ingredients, and lots of choice. Nice sized easy access outdoor pool with Jacuzzi, ample sun-loungers and parasols with x2 separate children's pools near their own play area. Complementary free sun loungers and parasols on a section of the beech. The free shuttle bus to the Aquapark stops right outside, as do the number 5 and 8 to Nessebar and further afield. During the day, the animation team were engaging enthusiastically with the guests, and providing the children's entertainment. It is unfortunate that this same team were also tasked with providing adult evening entertainment. Professional entertainers, be they vocalists, musicians or acts of any description would have been appreciated.

Day one we asked to move as the room we got had no air con, no wifi and was right next a busy main road.. the so called mini bar was a small fridge with 2 cans of drink 2 bottles of water and 2 cartons of drink for kids.. we did get moved to a twin room which is bigger and quieter and due to it being on the ground floor the wifi actually worked.. the entertainment is poor of a night time.. so far a music quiz, bingo and on night 3 we walked out as was supposed to be disco but 15 minutes into it still no one.. the reviews said about dance troops but looking at the area i cant see how that is going to happen with such a small stage area.. food is ok and the pool area is passable but looks like a 90's crazy paving area that needs updating.. the decor is ok and passable.. jeep safari was amazing and have other trips booked.. for an all inclusive holiday you should not need to leave your hotel to find your own entertainment.. we have been using TUI for over 10 years and this has to be an all time low.. never a 4star hotel in a million years.. the newer hotel next door looks amazing but we can only use the spa and indoor pool but they can come to ours for what ever they want.. not suitable for families with young children as no kids food area.. not sure what TUI rep says this was 4 star needs to go to Specsavers.. only plus is the staff are very polite and helpful..

This was our first stay in Bulgaria. We had no particular expectations but on arriving late at Helena Park, they had kindly left us a selection of cheeses, salad and bread in the restaurant for us to help ourselves to which was a nice touch. The hotel itself was nice, clean but dated. The air con in the room was not brilliant so can't imagine what it would be like in the hotter, summer months. Restaurant was pleasant but lighting was very bright and it was very warm inside restaurant. Not much character in there. Nice seating area outside which we sat in every meal time. Much fresher and overlooking gardens and pool. Food was nice but a bit repetitive. Waiting staff were polite but barely spoke. Swimming pool was freezing but it is May, made good use of the indoor pool at Helena Sands when weather was more dubious. Animation team were lovely and our daughter enjoyed activities with them. Special thanks to Puky and Danny who worked so hard to keep, what was generally a hard audience, entertained. Hotel position was the far end of Sunny Beach which we were grateful about. We suspect it could get quite rowdy in the busier months further down the promenade where there are plenty of bars, arcades, and more questionable establishments! Would return to Bulgaria and Helena Park was pleasant but wouldn't rush to return to this hotel.

Just back from a week at the hotel. It's the start of the season so quiet but lovely. The staff are all very nice and helpful. There were other residents who required the doctor and he was very good. Food not bad for all inclusive plenty to choose from. Cocktails a bit yuk but drinkable after a few!! Will definitely return to this hotel.

I have not finished my stay, but as an English speaker,booking with a UK company,you would expect some English speaking channels. Other than Sky news, no any normal English programmes. Staff told me all channels are German. Expect better from a hotel of this standard.

I have just returned from Helena Park. I had a really nice time there. I had a lovely ensuite room with balcony, which was very quiet as per my request. The all inclusive package was great, with a good choice of food, with quality ingredients and the drinks were nice especially the draught Bulgarian pilsner. There are coffee machines dotted around the hotel with quality drinks available at any time, as I do like a cup of coffee! The Reception staff were very helpful, as I had an issue with my transfer (which was not of their doing at all) and a young lady called Natiya (probably messed that up!), was kind enough to solve the problem perfectly. I went to the UNESCO port of Nesebar for a day (which was so interesting and picturesque) and thanks to their help, just got the bus instead of a taxi, so had more money for a meal out. Flower Street was a pleasant walk along the beach road. I found Royal Helena's location perfect as I enjoy going out but also value peace and quiet and it was perfect to dip in and out. I spent a lot of time reading my kindle in the pretty, quiet gardens. I took care of my own room, but the ladies always offered when I saw them and they were efficient and kind. The weather was great at the end of September and I had a lovely first trip to Bulgaria, which is a modern yet historic Country. I have no hesitation recommending this hotel and hope to return next year.