AA Sunderland City South

PLEASE UNDER NO CIRCUMSTANCES BOOK THESE APTS,WE BOOKED 3 ROOMS.THE ROOMS WERE FILTHY DEFINITELY NOT CLEANED.1BATHROOM WAS FLOODED WITH MUSHROOMS GROWING AROUND THE TOILET BOWL. IT IS DEFINITELY NOT WHAT IS ADVERTISED DEMANDED A DEPOSIT THE DAY BEFORE WE WENT.OTHERWISE THEY WOULD NOT GIVE US ENTRY CODE. ITS A TOTAL SCAM BEWARE. NOW IGNORING OUR CALLS AND NOT RETURNING OUR DEPOSIT

Wow DONT stay here what a joke of a place to stay it was filthy and disgusting and stunk (apartment 1 actually had food in the microwave still) we stayed here on the GNR weekend for one night and they charged us a fortune to stay there, they actually need to pay you to stay there!! My niece and her partner were doing the GNR the day after and couldn’t stay there so went all the way back home and came back again the morning for the run Never stayed any where like it! We came back after having something to eat and it stunk of **** in the hall way we didn’t sleep a wink that night bed was so uncomfortable and we slept with our clothes on. We contacted the owner on the night to send them photos and say how disgusted we were and were fobbed off and then they have the cheek to charge you £150 damages charge!! They seriously need to sort their cleaners out AVIOD AT ALL COSTS!!!

The apartment was dangerous There was water coming through the ceiling in the living room. 60cm long. The celing looked like it was going to collapse. You could see there had been previous leaks on the ceiling. The celing was in hazardous condition. There was also an open electric plug socket. It took 15 hours for the staff to find a solution that was unsuitable. Had to check out days early and no refund issued. Communication was non existence. Reporting the hotel to trading standards

Stayed here for the weekend but left after 1 night - it’s filthy - tv broken, only 2 sockets in the bedroom (not near the bed) the window in the lounge doesn’t open so there’s a lingering smell, window in the bedroom doesn’t lock! Front gate broken (took a gash out of my finger) shower has no curtain and dripped all night, damp patches all over the walls in the bathroom. This is the WORST place I have ever stayed. The property is NOT contactable once you’ve left DON’T GIVE THEM YOUR MONEY you won’t get it back. Bad reviews keep being removed from this site!

Wrong code for front door given , no answer on phone so neighbours let us in ! Flat firthy !! old socks in wardrobe , dirty crockery and Utensils , table Smeared with who knows x mattresses Ruined !!!dirty bedding and pillows 🤢🤮🤮 !!! Tv didn’t work ! DOG poo in the garden !! And very frustrating as deposit given when arrived at property…. Cornwall to Sunderland with no where else to stay … has still not been returned after stay 2 3/8 /22 x DO not stay here unless u plan on getting Ruined in town and trashing the place x the company’s a joke and has no customer service xx Stay somewhere excellent like the grand and visit Roker 🥰x

The customer service is a WhatsApp message where they ask you for a (should be 300) deposit but on this occasion it will be £100 they said. For a start the place is really difficult to find, I called the number I had for them and the person on the phone refused to give me clear directions, so we ended up asking people on the street (nobody had heard of it). We managed to find what looked like a derelict Victorian looking house. The place was a mess and absolutely stank of ****. We then got contacted by someone who offered us another room but we were in a rush to see Elton John so not really bothered at that point. We then left in the morning (still alive thank god) and thought no more about it really, that is until now when I am asking for my deposit back and I am being ignored, they keep saying that they néed to ask their 'finance department' believe me this 'business' does not have a finance department. What they are doing here is waiting for people to leave positive reviews before refunding your deposit. I do not know how *********** are allowing these people to trade on their website as this is an absolute scam just like everyone else is saying in the comments. To be fair if my deposit was returned as it should have been then I would've just kicked myself for not paying enough attention to the reviews as I am not one to complain usually, but, please avoid these people as this is not right at all