Sunderland City Centre

So far, so good. Just that the reception service is bad

Beautiful Hotel. The beds were comfortable, very clean, aesthetically pleasing, and the staff were lovely. I appreciated the extra supplies of tea, coffee, milk etc at the reception. This was all on a stand with easy access which was great as I felt like I wasn't having to bother the staff and could just get some bits to top up. The entire hotel was beautifully clean, no parts appeared to be broken, damaged, old, or unkept which was nice! I'd would certainly recommend

Staff are really friendly both trips I've had here. The food is really awful, there's been huge cost cutting on ingredients, I wished I'd got a Greg's bacon sarnie instead and saved money tbh. Amazingly the thermostat in the room/heating only works from late evening; I was pretty ill while away so some heating would have been nice especially in January. The room wasn't cleaned after I asked which was a bit irritating, and I had to wander around to find someone to ask - pretty nifty tactic insisting guests ask for a clean but not having a manned reception. It's cheap, but I'll be looking for other places to stay. Not the staffs fault really - poor quality food, policy decisions on heating and cleaning resourcing to save cash. I might try another premier inn elsewhere to see if this is standard or this particular hotel wasn't good, but my visits here have genuinely put me off the brand.