SpringHill Suites Houston Sugar Land

I wanted to love this hotel as I have stayed at SpringHill's before. However when we arrived to check in for our 3 night stay at around 8:30pm, they didn't have a room ready for us and we had to wait around 20 minutes for the room. The front desk employee did offer us snacks during our wait. The room did not have enough towels, sofa sleeper cushions were stained as one of the bed comforters. Refrigerator did not work either. On the second day we discovered mold on the ceiling by the window. We were moved to a new room. Customer service was great. The other problem I had was that when making the reservation, the room was advertised as having a trundle bed. That was not the case. None of their rooms have trundle beds according to staff. Breakfast was ok but could be better. On our last morning, they were out of almost everything when we went a little after 8am.

Very good hotel and service

房間大，設施齊全，住的舒適

The lobby entrance was quite small. The hotel room was old. The room AC was noisy and unstable. The bathroom door lock was broken. The TV was like 10 years old. The most unbearable is the internet. It was the slowest and most unstable internet I have ever used in the past 10 years. I could hardly open a web page. My wife hardly complained about a hotel I picked. But this time she couldn’t stand it either. Because of this, we’ll never stay at this hotel anymore. We do agree the employees were nice, though.

Nice clean hotel with free breakfast. We stayed in a 2 queen suite. The room was a decent size-1 television could have used 2 for the sitting area. It was very hot outside-our ac in room work ok- fan didn’t circulate. The main floor was hot probably 79 degrees. The indoor pool area was hot too. They just keep ac from cooling to conserve $$$. The breakfast was very good-eggs ,bacon, sausage, scrambled eggs, one day was cheese omelettes & mini quiche. Waffle maker, muffins, toast, cereal, yogurt & bagels. This is a safe place next to Porsche. Only complaint was the AC needs to be turned on.

We Had An Amazinggggggggg Stay ! Received Great Customer Service By Mr Pierce & We Would Highly Recommend To Others Who May Be Traveling or Simply In The Area , I Will Definitely Be Returning . You Guys Keep Up The Amazing Work That You Do . Thanks

BED BUG - first we get a room we didn’t reserve and prepaid for. Then we wake up because my son got bit by a bed bug. The manager didn’t even bother to come out and inspect our room or apologize. He was nonchalant about it as if this was a common occurrence at the hotel. It was disgusting and unacceptable. Do NOT stay at this place. Would give it zero rating if I could.

I wanted to give a shout out to the staff at Springhill Suites Sugar Land and General Manager Evan Alexander. We had a difficult situation come up and they went above and beyond to assist us in our time of need. My kudos and thanks go out to the good folks there.

We had an absolutely fantastic stay there. The staff and management were amazing. Great accommodations and very clean and comfortable. Definitely recommend a stay at this hotel!