El Jardin de Su Merced B&B

Lovely hotel, sub-standard room and handling Before arriving, we were told that due to some system error, some of our group’s bookings were moved from El Jardin de Su Merced to Hotel de Su Merced. That was fine by me. Having stayed at this lovely hotel numerous times over the last 20 years, choosing it for our traveling groups, I have always enjoyed my stay in various rooms very much. Unfortunately, my loyalty over decades was this time “rewarded” with placement in room 23. This turned out to be a small, dark and stale room with no light, air or view. Lying at the dark end of a hall, the only light came in through a small window high up on a wall. It felt more like a prison cell, albeit with a comfortable bed, than a hotel room. When asking for a change, I was told no other room was available. I don’t doubt that was true, but as this was before noon and some clients had already checked out, this clearly shows prioritizing new incoming clients over existing ones. To sum it up, I have enjoyed many stays at this hotel. But I was very disappointed both with room 23 and how my complaint was handled. This room is so far below the usual standard that if offered at all, it should be to informed clients and at half the price of other rooms — certainly not charged at the same exact rate. However, my complaint was not met with any such suggestion. The rest of our group were satisfied with their rooms, as I have been in the past.

Colonial splendour in the heart of Sucre. It was a real pleasure to stay at Carmen’s wonderful b&b. I had a truly wonderful 4 nights. The property was full of colonial charm & beauty!! The gardens were immaculate & stunning and the junior suite I had, was beautiful, spacious & incredibly comfortable. Carmen couldn’t do enough to help and her advice tips invaluable. The property was a short walk from the main square and the neighbourhood was very pretty & felt very safe. I wouldn’t hesitate to recommend the property.

Amazing B&B right in the heart of Sucre while feeling like a private little oasis. Carmen is a wonderful hosts and goes out of her way to ensure that your stay in Sucre is as special as possible. Lovely breakfast served in a beautiful courtyard/garden area. I spent a wonderful day reading in the garden on the deck chairs. Wonderful place to relax and recover after visiting the salt flats before heading towards la Paz and Lake Titicaca. Sucre is beautiful and you would be missing out to stay anywhere else while you are here!