Sunway Resort Hotel

Convenient location as it is linked to Subway Pyramid shopping mall, restaurants and shops are just a stone throw away. Love the bright hallways and room. However it would be great if the hotel provides ev charging point, currently it’s only available in the preferred parking section in the mall, extra fee needed to top up according to parking time on top of the daily parking fee.

I booked 3 room x 2 nights for my brother’s birthday celebration and we had really enjoyed our stay at the hotel. Service is top notch! Moses have helped us with the luggage when we were arrived. Thiban at the receptionist desk who served us was friendly and tried his best to accommodate our request. The check in process was smooth and quick. We also received a delicious birthday cake which brightened up our stay. Kids were excited to play at the kids club and swimming pool. For adults, there’s gym and sauna facilities. Hotel is connected to shopping mall which is great for shopping and eateries. The room is spacious comes with big TV with screen sharing and a magnetic wireless charger, a big plus for those who want to watch the show on their own choice and people like me who forgot to bring phone charger. Breakfast has abundant food and variety of choices. Nasi lemak is the best. Just the hotel didn’t provide free parking, you need to pay MYR15 per day. Other than that we were satisfied with our stay. We would definitely come back again for staycation.

Everything is good. Only few things i would like to highlight and make this hotel more perfect. 1) during breakfast time, its too peak and too much people. Everyone have to queue up in order to go in enjoy the breakfast?? This is 5stars hotel. Why still need to queue up more than 30mins.? And the situation very messy. The queuing line from the entrance restaurant until outside. (Swimming pool area). Middle queue also with lift. People go and back. Very messy. 2) management please solve the issue. As a hotel guest, i felt like “what? I spent so much money to stay, but breakfast have to wait and queue? 3) before settle the above issue, please arrange manpower to handle the crowd. Because many of them cut the queue. Make others guests so unfair and unhappy. 4) the restaurant breakfast also not so good. Please look for more various of foods. 5) swimming pool also very dirty. Dirty is not the water. Is the dirty thing under the water. OhmyGod. 6) last but not least, so far the staffs services is very great.