Cloud No7 Apartments

Just right next to a big shopping mall. Great for a group or family stay. But cleanliness needs to be improved. Very dusty.

Everything was outstanding, the lady in the reception office was very kind and fast, I got an upgrade to panoramic apt., which was perfect with a big terrace with an amazing view of the whole city. I highly recommend.

Positive: Nice, modern and high quality furniture, great location in the city center. Negative: No air conditioning, front desk only available limited hours, smelly shower even after using it for 2 days, booked apartment for 2 people but only got one towel and one blanket - when calling in the afternoon the second day, was rudely told "Should have called earlier, staff is not on site anymore" - how about you do your job right? Booking confirmation clearly showed two guests! So despite paying extra (same apartment for 2 people has extra charge), still only had one towel and one small blanket we had to share side-ways leaving either top or bottom half of our bodies exposed both nights we stayed. Also: Their website states "Direct access to the fitness and wellness area" - but accessing those at the hotel costs 25€ extra per person, per day. Had also booked parking in advance, were told by staff we could only use the parking system when they were around to explain the procedure - since we did not want to change our schedule for that, had to find parking elsewhere. Were glad to leave despite the stylish and cozy interior. Definitely not returning.