Holiday Inn Express Stuart

別的都好，早餐很一般。

The worst hotel I have ever stayed in, the Manager Henry is the rudest person I have ever met in my life. He pounded on my door at 9am when I had the do not disturb sign on as my baby was sleeping just so I would pick up the bag of trash outside since they did not take trash in this hotel apparently. All of the trash cans are full, all of the bathrooms are out of toilet paper, all of the vending machines are out of options. Nothing is clean. DO NOT STAY HERE

I actually enjoyed the stay very much except for one thing. My door lock would not respond to my key. Replaced the key several times to no avail. Set me up in a new room if I wanted to move my stuff. However, the door decided to accept the key that time so I decided to stay. However, the door lock was never fixed for my 2 night stay. Staff was friendly and helpful except for that.

Checked in after midnight. Instead of a sleepy night clerk, the person at the desk was wide awake, professional, and helpful. Room was clean and hot water was hot. Everyone was nice, even the landscaping crew letting me know they were going to run leaf blowers when they saw me outside talking on the phone. Parking well lit.

Electric vehicle charging stations are installed at this hotel. If you are an electric vehicle charging client, you are not allowed inside the hotel. Really? Not even for a drink of water or a bathroom break. Sad. Wish I had rented a Tesla. Tesla always seems to install at locations that invite electric vehicle charing to the venue.

Please read the reviews before you book a stay. Unfortunately, I didn't. Every negative comment you read in the reviews is true, and I can add more. When we checked in for our two-night stay, the first thing I did after entering our room was to switch on the reading light hanging near a comfortable chair. The light did not work. The desk clerk came in to replace the light bulb only to find that the reading light had never been wired for use. The in-room coffee maker did not work, so I went back to the lobby for coffee which, of course, was cold. I took the coffee to the room to heat it in the microwave. I opened the door and began to set the cup on the glass plate when I realized that the microwave had already begun working before I closed the door. Yikes! The ice machine in the hallway worked fine, but the tray covering the drain was missing. One of the positives of the room was that it was quiet. The night clerk, who was very nice and patient with us, had assured us that it would be quiet. Unfortunately for the hotel, it appeared that her replacement was being trained the next day. We expect more of Holiday Inn Express and don't know why this Stuart location has been allowed to continue to operate. Reviews have been negative for years.

Stayed overnight on our way home in Ocala from Miami airport. Staff very friendly and courteous especially Rose who checked us in. Went out of her way to welcome us. Room was clean, comfortable and quiet and everything worked the way it should. Highly recommend this hotel. Diamond Elite member.

A very disappointing experience. Checked in at 1 a.m., and was greeted by the representative but not recognized a Gold Member(Not a big deal). Was told breakfast was at 7 am, went down for breakfast at 7 am but lights were still off (Not a big deal) as I only wanted a coffee. Walked around the lobby and saw representative was sleeping at the front desk with eyes closed and then someone came to turn lights on. Found the coffee in the front lobby and poured myself a coffee but it was cold. Advised the kitchen attendant that coffee was cold so they offered to heat it up for me in the microwave. I said I would like a fresh coffee and she just shook her head and the attendant in the front woke up and said the same, Luckily there was a Dunkin Donut right there. I WILL never go back here again. Asked to speak to the manager and they said she will be there in an hour. As I was leaving right away asked them to give her a message to call me when she gets in, In the afternoon I had to call the hotel again, as she didn't return my call and when she answered she said she was too busy(Probably taking care of all the other issues the hotel might have) She offered me 3000 points because of the issue but that was not acceptable to me as I expect to have a proper experience in an IHG hotel and expect the hotel to take responsibility for their hotel. The manager could have paid for my breakfast at Dunkin Donuts (2 Large coffees) as a minimum but she didn't think this was anything unusual for the hotel.

Let me preface, I've worked the majority of my 73 years, in EVERY task within the restaurant and hotel trade, from dishwasher (@ 14) to Franchise Inspector for a big hotel chain = this Express is below their (IHG) standards. Here's my 4 night stay REVIEW. -- MAINTENANCE, Community areas -- Before even getting onto the Express property, signage on both building and street level were malfunctioning and not to standards. During my stay, the 3rd hallway never had any A/C (in Florida) and the hallway carpeting was NEVER vacuumed. More than 36 hours for the elevator floor to be mopped of coffee spills. NO Community coffee (desk clerk area) after 17:00 (5:00 pm) . GUEST ROOM -- My 1st room had a flood, from the poor maintained A/C** unit. Two days later, the management had their ?deskclerk? w/ a shop vac, to do the carpeting in the flooded room (2 days later = what?). My second replacement room was never vacuumed, dusted or the sheets changed. The only thing that was done, was towel replacement, bathroom wipe down, more coffee K-Cups and wastebasket renewed. -- BREAKFAST was always 'blah' leftovers from the day before, plus some new added. For dry cereal, there was a community One gallon of milk, instead of the normal individual containers. There was never a permanent person to prep and serve the breakfast (a desk clerk or housekeeping person). ** -- THE ONLY PLUS -- were the evening and night desk clerks. Five minutes, after I informed, about the 1st night A/C flood**, the 01:00am desk clerk was at my door with key cards for a different room on the same floor. And the evening clerk always had a smile and informative. IN A NUTSHELL = 1. Keep the two desk clerks. 2. Charge $2.50 more per room and hire a full time Maint. man for mechanical and to help housekeeping. 3. A new housekeeper, that will give an 'in service' on how to use a vacuum and how to change bed linen. 4. "IHG " should inspect their hotels more often, this is the second Holiday Inn Express that I've rated as being "POOR" within this 3 county area (WPB, Martin & SLC areas).