Esperanza Resort & Spa

Nice place to relax Professional and friendly service, very nice surrounding, several possibilities for different activities, good restaurant, nice spa. Breakfast was average.

Nice resort very close to Vilnius. The lake around the resort makes this a special place. We did really enjoy the Spa and the lake. unfortunately some of the restaurants were closed and it felt a bit like not all activities were available. it was a midweek stay in July, so that might have something to do with it. However, it also meant that there was ample space at the lake.

This is not the first stay in this hotel for us but definitely not the last one. Why? Because of beautiful location, quiet atmosphere, amazing and highly professional staff, the Restaurant which should have a Micheline star. You will definitely find everything for relaxing when you decide to stay for a few days.

This resort took my breath away. When you are driving down the country roads you don’t hold out too much hope. (I must add that I unusually hadn’t checked tripadvisor prior) We pulled up to the front gate - a professional affair, we couldn’t pass till we had clarified we were guests. We were then checked in my a very friendly receptionist and shown to our room. Very traditional but wow it was large with two bathrooms and dressing rooms. Dinner the first night was the most attentive service I have ever had, I mean VERY attentive. All the facilities were great, especially the spa. We have not been to Lithuania before, however after this experience we will.

Добрый день! В субботу, 25.06 были в Esperanza Resort & SPA . Хочу поделиться впечатлениями. Так как мы не жили в Литве раньше, мы решили впервые посетить этот клуб . За пять дней до посещения мы позвонили, чтобы забронировать ресторан и лежаки на пляже. Администратор ответила, что ресторан забронирует, а лежаки они не бронируют, но при этом заверила, что в этом просто нет необходимости, т.к. мест достаточно для всех. За два дня до приезда мы перезвонили ещё раз , чтобы удостоверится всё ли в порядке с бронированием - и опять услышали заверение , что нас ожидают и мы сможем отлично провести время. И вот мы приехали: трое взрослых и трое детей. Приехали мы чуть позже часа дня и сразу же выяснилось, что ни лежаков, ни зонтиков свободных нет. На ресепшн нам сразу сказали, что это не их проблема и они и не обещали брони. И на наш вопрос : а как же приезжайте и места хватит всем и что нам теперь делать?, ответили, что ничем помочь не могут. А также посоветовали сначала пойти в ресторан, вдруг освободится место на пляже. Так как мы потратили на дорогу час, дети хотели искупаться, мы не могли просто развернуться и уехать из этого места. В результате, в ресторане, мы просидели до 17-00. Потом, когда освободились лежаки, заплатив около 400€ за обед, мы пошли на пляж. А муж пошёл на ресепшн взять и оплатить полотенца. Ещё раз хочу обратить внимание на время- 17-00. И тут мужу сначала администратор, а потом и главный менеджер😂, начали говорить, что за полотенца мы должны заплатить 175 евро. За аренду!!!! Шок! ( Уместно сообщить, что мы не просто приехали в дорогой клуб, что имеем возможность платить без проблем. ) Но никому никогда не будет приятно, когда просто пытаются развести. Итого: сначала вас заманивают приехать, исключительно чтобы вы потратились в ресторане, а потом ещё пробуют развести на полотенца, притом в то время, когда уже пора уходить. Все объяснения и попытки доказать , что так нельзя, что это не по людски, - не привели ни к чему…. Эта «главный менеджер» лишь смеялась в лицо и повторяла, что если не заплатим- вызовет охрану. В результате весь день был испорчен, и чувствовали мы себя отвратительно. Пришлось погулять и уехать. И уже идя на выход из клуба мы поняли возможную причину такого отношения к себе: возле отеля на видном месте стоял флаг России ( это во время войны!), ни в одном заведении такого тут не видели…! И нас , украинцев, просто хотели унизить…. Как-то так…. И теперь сами думайте, стоит ли вообще опускаться до посещения людей, которые поддерживают агрессора и ради денег готовы унижать даже детей….

Good afternoon! On Saturday, 25.06 we were at Esperanza Resort & SPA . I want to share my impressions. Since we have not lived in Lithuania before, we decided to visit this club for the first time. Five days before the visit, I called to book a restaurant and sunbeds on the beach. The receptionist told me that the restaurant will book, and they do not book sun beds, but at the same time assured me that this is simply not necessary, because there are enough places for everyone. Two days before visit , I called back again to make sure everything was in order my booking - and again I heard the assurance that we were expected and we could have a great time. And so we arrived: three adults and three children. We arrived a little after one o'clock in the afternoon and immediately found out that there were no sun beds or umbrellas available. At the reception, we were immediately told that this wasn’t their problem and they didn’t promise reservations. And for my question: why did you say: you can arrive in any time and there will be enough space for everyone, and what should we do now? they replied that they could not help in any way. And also advised to go to a restaurant first, for lunch and waiting there will be a place on the beach. Since I was with my wife, her friend and children, I couldn't just turn around and leave this place. As a result, we sat in the restaurant until 17-00. Then, when the sunbeds were free, after paying about 400 € for lunch, my family went to the beach. And I went to the reception to take and pay for towels. Once again I want to draw attention to the time- 17-00. And then the administrator, and then the general manager, started telling me that we had to pay 175€ for towels. (It is appropriate to inform you that I did not just come to an expensive club, that I have the opportunity to pay without problems. ) But I've never been able to understand when they're just trying to deceive me. Total: at first you are lured to come, solely so that you spend money in a restaurant, and then they try to push you pay for towels, moreover, at a time when it's time to leave. All my explanations and attempts to prove that this is not possible, that it is not human, have not led to anything.... This "general manager" just laughed in my face and repeated that if we didn't pay, she would call security. As a result, the whole day was ruined, and we felt disgusting. I had to take a walk and leave. And already going out of the club, we realized the possible reason for this attitude to ourselves: the flag of Russia was in a prominent place near the hotel (it was during the war!), and they just wanted to humiliate us Ukrainians.... Something like that.... And now think for yourself whether it's worth going down to visiting people who support the aggressors and are ready to humiliate even children for the sake of money....