Manchester Salford Quays

Nine times out of ten, you can't go wrong with a premiere inn. This is true of the Premier Inn Manchester Salford Quays Hotel. We booked a Premiere Plus room and wasn't disappointed. The room was very clean and the facilities good too. We were on the top floor and the views across Media City were great. (We could even see Coronation Street!) A few little niggles though, (and I have never had these niggles before at the many Premiere Inns that we have stayed in.) On arrival, we asked if there were an early check in for our room. We were told that they couldn't accommodate us, which was fair enough and the staff member let us store our case, but then said, "OK, I must go, I need my breakfast" which seemed a little curt and off she went. Next morning breakfast was hectic ! We did go down around 8:30 so maybe it was "rush hour". We waited around five minutes to find a seat then tried to get something to eat. There were no cups for the tea and coffee and also no spoons or side plates but they did arrive after a few people asked. The old Premiere toaster lived up to it's reputation and took quite a while to brown the bread. The next problem was the lack of bacon for guests which formed another queue. The single person behind the counter did their best but was overwhelmed by the sheer number of guests. The black pudding was...Awful. The eggs very greasy but the scrambled variety was palatable if not a little watery. There was also a lack of brown sauce and ketchup so we had to take some from another table. To be fair, again, there was a shortage of staff and it rather spoiled things for us but all in all, they were trying their best under difficult circumstances. All in all, not the best Premiere Inn experience we have had but it hasn't put us off using their hotels in the future.

The room was clean, and above all, the location of the hotel is excellent. There is a riverbank across the street, which offers a beautiful view for sitting on the benches and relaxing. It’s also very convenient for getting to Media City or the city centre, thanks to the well-organised transport links. The hotel staff were friendly and offered much help, which made me feel comfortable. Yohan at the reception recommended some local restaurants, which was very helpful. Thank you!

I would like to express my sincere thanks for the excellent service I experienced during my stay at the hotel. I especially want to commend Katarína at the reception, who was incredibly kind, helpful, and attentive throughout my three-day stay. Upon arrival, she assisted me with my luggage, which meant a lot to me as I have issues with my legs and any help is greatly appreciated. Throughout my stay, she consistently made sure I had everything I needed and regularly checked in to see if there was anything more she could do to ensure my comfort. Her professional and caring attitude made my stay much more enjoyable. I will definitely return and recommend this hotel to others. Thank you to the entire team, with special thanks to Katarína!

I had a great stay at Premier Inn Salford Quays, and one of the highlights was the excellent customer service from Nicola and Emanuele, who were working the night shift. They were incredibly attentive, professional. They were always approachable and helpful, ensuring I had everything I needed for a comfortable stay. The hotel itself was clean, quiet, and in a fantastic location, but Nicola’s and Emanuele friendly attitude and dedication really stood out. Highly recommend!

We stayed here for 1 night before flying from Manchester airport however we had an awful nights sleep which wasn’t a great start to the holiday. Check in was easy although car parking is a rip off. There is a discount code which makes it £8 for 24 hours but only if you pay by the machine on the wall. If you pay online using the QR code it is much more expensive but hotel staff don’t tell you this. We were given a room on the second floor which we used the lift to access. The room had a lovely view over the quay. The problems started with the bed, the matttess was very clearly old and sagged massively in the middle meaning my husband and I constantly rolled the middle waking each other up. We were also woken up numerous times by the room above walking around throughout the night. I reported this to reception on check out who stated that they couldn’t hear anything from the corridors and that we should have come down in the middle of the night to tell them (which would have disturbed our sleep even more) We really liked this hotel for its location to the airport but I don’t think we will be staying here again due to the reasons above.

Premier Inn Salford Quays is a great place to stay, and Nicola really adds to the experience. He’s always welcoming and ensures everything runs smoothly, making the stay even more enjoyable for guests. Nicola’s attention to detail and friendly demeanor help create a warm and relaxing atmosphere. From the moment you check in, his dedication to guest satisfaction is clear, ensuring that every stay is comfortable and hassle-free. It’s thanks to people like Nicola that Premier Inn stands out as a top choice for accommodation.

A good hotel as usual, quiet and comfy. Restaurant not good, very very grubby and tired although it was a Beefeater.

Booked clean was not done and when we complained we got given two towels to replace used ones. No replacement coffees and this was a a Premier Room at extra cost

A nice hotel in a fabulous location, right on the Quayside with great bars and restaurants within walking distance, close to Old Trafford, Coronation Street and the IWM. Rooms are what you’d except, for me the location and views are what make it great