Wessex Hotel

This hotel could have so much potential if only the owners cared enough to spend money on it and show they actually value their guests. Tired car park on first invitation, noone on reception to welcome, input car reg to remain compliant. I now understand the few hospitality colleagues they have do all the roles within the 'hotel' or maybe they are embarrassed to meet their guests. Blunt book in as only 'room booking'. Up the dark tired stairs, there's a reason why it's dark. Room, I'll say no more if it's known to be too hot, make a fan available for the guest, they shouldn't have to go to reception. Out of date biscuits on the tea tray, I didn't check further. Toilet what to say, I'll leave a pic, says it all. I'll leave it there.

We stayed here as a part of a dance weekend, arranged by a third party who use the hotel regularly. I was a little wary of what to expect as I'd read some rather poor reviews, but it was better than I expected. OK, it's a little shabby, but for a three star hotel, perfectly adequate. The lift was out of order but it wasn't too onerous to walk up to the second floor. Our room was clean and tidy, but incredibly hot. Even with the radiator turned off and the window open it didn't cool down all that much but I suspect the underfloor heating in the bathroom (bliss!) was the culprit. A hairdryer, iron and ironing board were in the room, but strangely no safe. The food was...adequate. Perfectly edible but hot food on cold plates isn't ideal. The staff were all delightful and attentive.

Would say agen Me and three work colleagues stayed her fir four nites and we all agreed the rooms were nice cold water presser was bad and the common spaces were dated.

Perfect location for our trip with easy parking and access to plenty of dining options nearby. Helpful and friendly staff. Clean, basic hotel perfect for our needs. Will definitely co time to use The Wessex

Basic hotel but ok for one night.

Very tatty, scruffy looking hotel. The reception staff were rude, curt, unhelpful, unfriendly, and unprofessional. The decor inside was tatty. The lift was very noisy, rattling and juddering. The room door frame was loose, cold see through the gaps, the lock didn’t work, inside was very tatty. The room was too hot, the radiator would not turn off because the TRV was faulty. We told the manager, he couldn’t care less, he said that the heating was off a time switch and nothing could be done, so I got my multitool with pliers and turned the thing off myself. No choice off tables for dinner, no choice of times. We were on a Majestic coach trip to longleat, never again, The manager told us we arrived together we eat together! It was a free for all to get a table. Two coach tours in dining room, three waiters, took 30 mins to take order, an hour to get starters, two and a half hours to get served, didn’t wait for coffee. Food was utter crap. Same story at breakfast, tiny portions of burnt dried out crap. Complained to majestic via a review request that they sent me, didn’t get any response, sent them an email voicing my complaints, but no response. Majestic tours are a very poor company using inferior hotels. Will never use them again.