Belvilla Newport City Centre Hotel - Lifestyle

5* service from staff

Booked this place to stay for 2 family’s next week. Was making booking and app crashed and put the booking through for today. Immediately rang the hotel within 2 mins of the booking and told them the situation. The Hotel at the time still even had the rooms we wanted available on the date we tried to book for and they wouldn’t change over the booking and fobbed us off to the website, stopped answering their phone, turned off the hotel phone. We continued to try solve the issue via their online portal and kept getting faced with incorrect booking details and booking doesn’t exist. Needless to say the took the money for the room tonight and would respond/ reschedule or even attempt to try and resolve the issue or show an ounce of empathy. Complete thieves . Trip tried to help and completely had our back and could get the hotel company to play ball. Don’t book.

The room was clean and everything was fantastic, JIDI was helpfull

Modern city centre hotel. Clean, quiet, comfortable and affordable. Full cooked breakfast. Helpful staff.

The service was great and I was able to rest well with friends.

Conveniently located near the station, shops, and bus stops, this hotel is well-positioned for exploring the area. While cleanliness was satisfactory, the service could use some improvement. One notable drawback was the unpleasant smell upon entering the ground floor and reception area. The room amenities were nice, but the bed is so comfortable. Breakfast service was decent, but there's room for improvement. Overall, I'd give it 4 out of 5 stars – a solid choice with some areas for refinement.