Stornoway Bed and Breakfast

Friendly welcome. Very nice room with large, comfortable bed. Very small shower cubicle. Excellent cooked 'Full Scottish' breakfast with local products.

In short - we were treated very badly from the time we arrived till we requested a full refund. The team at Stornoway had a Christmas party that day and nothing was in place though I had made two requests on my booking form weeks before the time. Our room was not ready due to a late arrival the previous day and the jacuzzi was not even put on before our arrival and it takes 3 - 4 hours to warm up. We had attitude from the staff as they were more interested in the staff party than us. We were left sitting waiting for our room without any staff or manager providing us with updates. After an hour and a bit we got somebody to call the manager to request a full refund and to find alternative accommodation. Not once did any staff at the premises apologized or even tried to keep us as guests only once we spoke to the Accountant telephonically, did she apologized and offered alternatives, but by this time we found other accommodation for the night. I will not recommend this place to anybody; it was a very bad and humiliating experience.

Greeted by host, who was very helpful.

Stornoway B&B Excellent service, very welcoming, very comfortable and convenient location. Full marks.

Amazing B&B in the centre of Stornoway Wonderful b&b in the centre of Stornaway, where we stayed 3 nights. Hosts were amazing and allowed us to amend the stay after a ferry cancellation. Rooms are immaculate, large and well appointed. Really comfy bed, 2 chairs and lovely Harris Tweed firnishings. Full size kettle, with tea, coffee and biscuits. Good shower and lovely hot water. We had full breakfast the first morning. It was huge and we couldn't finish it. We had porridge and toast the next 2 mornings, with a range of fruit, fresh cakes, oatcakes, yoghurt and cereal available. Brigitta welcomed us each morning and was happy to help any way. We stayed in room no. 7, which is actually in a separate building to the breakfast room and reception. The beauty of this was a surprise fully fitted kitchen and lounge area which we had full access to. Very handy to bring back a takeaway on the first evening and be able to eat at a table. Fabulous stay and we will return to explore more of the Outer Hebrides. Only minor issue is that all the bedrooms are upstairs and there are no lifts. I knew this when booking though. Luckily we only one flight of stairs and my husband is happy to carry our stuff. The business own several buildings and our room was in a different property to the main B&B where breakfast is served. Unexpected, but did not cause any problems.

Great b&b Best I know to on the island