The Reeds at Shelter Haven

Absolutely awful. The dining area was filthy and there was a hair in my food. The staff was unfriendly and you would think the management would be pleasant and they are no where near. They treat their employees and customers awful. They put on a front that they are the best of the best when they are no where near it. Someone needs to inform the owners of what is really going on at this place because there is definitely a reason not many people come back. And probably even more of a reason that when I come back there is always a new staff…. must be a reason why no one ever stays. Someone please let the owners know before this place goes into shambles.

best place to stay in stone harbor

Great stay! Enjoy the complimentary shuttle rides and paddle boards

Staff was amazing and the facility was lovely.

The pool and hot tub situation is not good; they need to implement an "adult hour" or something because there were small children jumping in and out of the pool and hot tub for hours preventing adults from enjoying this amenity. They need more transport to the beach; the wait time to and from is too long. Check in is confusing because if you enter next to the valet area, which is the most natural thing to do, as the door is right there, it's hard to find the reception area; they need signage or a person there to direct guests; it's not conducive to check in, and it's a bad first impression.

I'm very sad to leave a bad review as we have stayed at the Reeds before and had a very nice time. We even brought friends this time and would actually like to stay there again. The issue wasn't with the hotel itself, but managements handling of an issue and their persistence in IGNORING us. All they needed to do was contact us and maybe give us a fruit basket or a bottle of wine or something simple and I wouldn't be leaving this review. Our stay overall this time was very nice too, but it's completely clouded by the poor management and their lack of desire to keep their own word. When the incident happened the front desk person immediately informed us that we would be compensated in some way. They did offer to move us, but our friends were coming the next day and were appointed the room right next to us and we didn't want to repack. Not to mention the "problems" checked out that day so there was no need to move. The "problems" were a large group of unsupervised children being very loud and knocking on doors until 1;30am. I don't blame the Reeds for the noise, but they should have contacted the parents. I'm sure they had their phone numbers. I guess since we didn't want to move their offer of compensation was negated. I hope they will read this review and learn not to ignore guests.