North Stafford Hotel arvostelua

Been a really nice stay very clean white good service very polite really nice thank you9

Room wasn’t in the best state, mould in the bathroom and on the walls, shower curtain had burn marks on, shower head so much limescale it didn’t work properly. Bed super uncomfortable felt 20 years old, doors covered in dirt, cobwebs in room. Check in wasn’t the best, wasn’t told where the room was, had to ask what floor I was on. Location is good because it’s right by the station but I would never stay here again. Shame as this hotel could be great with some major renovations. I’m glad I didn’t touch the food either, others I met up with said it was the worst food ever eaten!

Lovely hotel, good location, friendly and helpful staff. A little dated but decor suits for old hotel. Would definitely stay again.

Clean hotel and accommodating staff

Clean but decor is dated . Could do with decor updated. Situated in great position for getting around area

The breakfast dining staff was like no other. When you wanted eggs, or sausage Trish would take your order and come back with eggs and sausage. Just place your order with her. Ashley Inn also had coffee, various juices, yogurt with cranberries, nut and raisins, waffles, various muffins, English muffins and great apple, cinnamon, nut muffin. Trish was very helpful, cheerful, a very pleasant person. Ashley Inn and Suites have a spectacular staff.

26th May 2023 would have been my third year staying at this hotel. I booked in October 2022. When I arrived for my stay I was told that the hotel was closed to house asylum seekers. The receptionist , a heavy-set man with shoulder-length blonde hair ( I don’t know his name, hence the description) said that an email was sent to everyone. I never received any email from the hotel. I always check my email inbox and spam folder twice every day. If the hotel sent an email, I never received it, which is a problem at their end. Had I received that email I wouldn’t have turned up at the hotel for my stay. As for that receptionist, he had a very bad attitude. I never argued with him or displayed any negative behaviour. He , however, was extremely rude and didn’t even offer an apology for the situation, just waddled off mumbling under his breath. Why is it that other companies can afford to send out a mass text message to communicate with their customers, but Britannia Hotels can’t? To be honest, it would have been my last time booking with that hotel regardless. It looks worse than ever from outside. I can only imagine what it looks like inside. A real dump. Due to their bad customer service, I had to find somewhere to stay in what had become an emergency situation as I have a serious health condition. Thankfully I found an Inn to stay at and will be staying there in future. I won’t be staying at the North Stafford Hotel ever again.

Hotel very outdated, for the most part lovely staff and made to feel very welcome. My only issue was it was late at night when I accidentally walked intonthe wrong room, one too many I think. Anyway I walked in and their he was a man cross dressing which wouldn't have bin a problem if he wasn't standing behind the reception the next morning. Inappropriate when he kept looking at me smiling. Started therapy soon after.

Called in for a coffee, not been for many years, seems rundown, staff not over interested. One guy was heard to comment I haven't got time to make tea! Seems one step away from closure in my opinion. Won't be in a rush back!!! Everywhere was run down and not that clean

This hotel has a very nice bar area and restaurant. Yes the rooms are old mine had an uneven floor which damaged my foot during the night but its not as bad as others claim. The hotel however is now being used to hold Asylum Claimants in all its 88 rooms so no bookings can be taken.

Awful!! Rude staff! Booked through *********** for 3 nights!!! On arrival i was told they have no room on the third night! Didn’t try and help with any solutions and walked off! Went to pay for the 2 nights and was then told i can’t use Apple Pay! What a load of crap!! Vile hotel vile staff avoid at all costs

This booking was made via ********** and my husband did not think below standard hotels would be on the site, so did not check reviews before booking. If it was possible to give less than one star, I would have done it. This is a Britannia Hotel and it lived up to this companies terrible reputation. We have never been in such an awful hotel, and only stayed because we had been driving for four hours, it was getting late and we had another four hours of driving to get home. It was filthy, I don’t think it had seen any decorating for more than twenty years. Paint was yellow, paper was coming off the walls and ceiling. Curtains were falling off the rails. We could not bear to be in the room, so we stayed out for as long as possible. Bathroom was awful, toilet seat was broken, and the thought of having a shower made us feel sick. Bedding... I don’ t want to describe. This hotel should not have a license, I could not even bring myself to take photos, it was so bad. Do not stay here, no matter how cheap it is.

The hotel is Uber shabby - dilapidated in some places. My bathroom net curtain had been ripped to fit. One curtain was half off the rails. The bathroom window sash cord had broken and wouldn’t stay open. The bedroom was unbearably hot due to hot water pipes in bedroom. Wardrobe musty and smelly.Bar haphazard opening hours with untrained staff. One receptionist very disobliging.

My and my partner booked naïvely after wanting something quick, not reading the reviews was our worst mistake. However we arrived at 4:00pm on a Saturday as we’re most people wanting to check in, we had no idea what we were going to be met with. I’m an anxious person anyways when it comes too new places, but nothing went right! We got there and waited to check in as it was very slow, it was too note that the receptionist on the desk was a new member of staff which isn’t his fault but THERE WAS NO MANAGEMENT TEAM ON-SITE OR ANY HELP FOR THE FACT THE FRONT DESK WAS SO BUSY. Anyways we check in and pay and hands us our room key, as soon as we get in the lift I knew something was very wrong, the entire place is ran down and absolutely stinks of B.O AND CIGARETTE SMOKE. We go up too floor 3 where there is a sign that specifically states it’s a “NONE SMOKING FLOOR” well that’s definitely not the case and I don’t think the staff care too much about it because as soon as we entered the dark and dingy room we were hit by an overwhelming smell of cigarettes, we ran out the room so fast that we didn’t get a full look at the room as it was disgusting. We went back down to the front desk where there were people queuing and queuing to check in the line seemed never ending, the check in process was so slow we were going to ask for a room swap but since our dust rations rose to the point we were being ignored as they were checking guests in instead of dealing with issues. I know it’s a busy Saturday but hotels usually prepare for the fact it gets busy!!! we ended up out of pocket and I was increasing in distress and upset that we were not given any sort of care due to the lack of staff that were on and no management! We asked for a refund and he couldn’t do it. The only saving grace slightly was the woman on the bar who took initiative to offer a couple of chairs and some juice and water. At this point we were so distressed we left after booking another hotel. Absolutely appalling! If there is a new member of staff MANAGEMENT OR SENIOR LEADERSHIP TEAM/ SUPERVISOR SHOULD BE THERE! It also needs a full hygiene standards upped and a FINE FOR SMOKING or some sort of more sensitive fire alarms that get smokers in the room in trouble so that the next guests have a cleaner smelling room. It needs a full referb and fully trained staff! To note that I heard nothing about getting a refund until I went in today and spoke before travelling home as there was someone else on the desk who then looked into the fact a refund was being issued and that he was sorry for the inconvenience it had caused. Please if your going to stay somewhere near by I do recommend paying that little bit extra for a more trustworthy service! ~ we stayed at the holiday in express which really looked after us when we got there as I was very emotional and upset. (When we got to the holiday inn we were told that multiple other people had checked in that night with pretty much the exact same experien