Premier Inn Stoke-On-Trent (Hanley)

Very dirty floors and extremely tired looking establishment. The Food : Meals ordered by my wife and I were nothing like the menu offering. My wife left her meal after a couple of bites as it was spicy when the menu made no mention of this. The 'salad' she ordered with the meal was hardly a salad and was full of sliced and extremely bitter lettuce/cabbage heart. I opted for a 'Crispy Coated Spicy Korean Chicken Breast with an Asian Cole Slaw Crunch'. The Spicy Korean Chicken Breast was wholly un-spiced, the Asian Coleslaw Crunch consisted of nothing more than coleslaw without the mayonnaise. The 5p-sized red stain on the burger bun looked like in had been touched by a blooded finger. It was too small to be tasted or described as a sauce. I am still awaiting the arrival of the gherkin. The side of coleslaw never arrived ("All of our burgers are served ... with skin-on chips and coleslaw unless otherwise stated") while the skin-on chips were riddled with black 'eyes' and growth roots. The furniture was very worn, very dirty, stick and sprinkled with salt and pepper from the previous user, I would guess. I took multiple attempts to find cutlery which was not dirty and/or covered in fingerprints. The pages of the menu were stuck together and had to be torn apart.

Visited Stoke to visit our granddaughter at university Welcomed by the lovely receptionist Rosie Very pleasant lady Room was very clean large tv on wall Tea and coffee in rooms and also extra in reception which is great for us Breakfast was good

Rosie was amazing. Nothing was too much trouble for her. Really nice to see a smiling face each evening. Made my trip a lot more pleasant.

Good stay at this premier inn You know what your getting Clean room fabulous Comfy ned Good breakfast Staff are always polite and friendly which is a added bonus when travelling alone Nothing is too much trouble Shops are in walking distance .

Had a wonderful stay here over the weekend. Lovely staff, room had all that we needed. Shopping and restaurants all within walking distance. Would definitely recommend. Breakfast and meals also available in brewers fayre next door but we decided to dine elsewhere.

Staff are friendly and helpful to a point. WiFi and parking are great. Unfortunately the room we were in had some issues which, due to the hotel being fully booked, could not be resolved during our stay, which made the stay somewhat uncomfortable and not up to their usual high standards that we have received before.