Premier Inn Stoke-On-Trent (Hanley)

Hanley Premier Inn, Etruria is one of the best hotels the wife & I have stayed at. The staff are so welcoming, friendly, approachable but always professional. The room is comfortable including the wet room provided, fully serviced. The food was great, the hotel was clean & so inviting. I would like to commend all the staff, reception, dining & cleaners who were working & available whilst we were at the hotel, I can name four team members, Libby, Rosie, Bridie & Joseph but every member of the staff were exceptional, sorry for those whose names I couldn't remember. The hotel is also situated in a place where all the local towns are easily accessible which was brilliant for us as we can't get around as easy as when we were younger 😉. A HUGE THANK YOU to every team member at Etruria Premier Inn, we will be back.

Had 2 days in Alton towers so picked this hotel as it was 40 mins away so was not too long. Hotel was clean with easy parking with very nice reception staff who made checking in easy and quick,brewers fayre opposite great food will use again next year 10/10

Came here tonight after an emergency flooding at my house. Fantastic service from Nathan at the front desk, kind and compassionate. Thank you so much for your kindness.

The room was clean and the bed was comfortable although the temperature control and no open windows meant it got hot during the night and we couldn't do anything about it. Decent breakfast at the Brewer's Fayre next door. The cost was the frustrating part. It was too expensive for a basic stay.

A very warm friendly welcome from the moment we arrived, continuing throughout our stay! Very impressed with the level of cleanliness in the room. As a NHS housekeeper myself it met my standards ...... and believe me I looked for hidden dust or dirt yet there was none! The bed was very comfortable and I slept really well on both nights. The free wi-fi was good! It did drop slightly at times however it was free so I'm not complaining! The real bonus for the time of our stay was the air conditioning. It was close to 30 degrees and yet the room stayed nicely cool which made huge difference in getting a good sleep! Overall, would definitely recommend!

Having stayed here before we booked again to stay for a visit to Alton Towers, myself, my sister and our 5 children in 2 rooms. Our rooms were on separate floors and unfortunately the room on the ground floor was damp. We didn’t notice at first as it was covered up by clean bedding but on returning to our room we found that everything felt damp to touch right down to the mattress. Initially reception were very unhelpful saying they were fully booked and couldn’t move us and also didn’t have any spare beds to allow us to all sleep in 1 room. Eventually because we insisted we couldn’t sleep in there they moved us to another ground floor room which they said was “off”. This room also seemed fine at first but later started to smell damp. We won’t return to this hotel.