Premier Inn Stoke/Trentham Gardens

Always love the cleanliness of premier inn and the comfort of the bed…we have never been let down yet…we arrived on Saturday and the parking was horrendous…would never arrive on a Saturday again…we had an issue with the tv but staff member sorted it.

All the Premier Plus rooms were on the road side of the hotel with a discernible traffic noise which didn't help sleeping. The restaurant was very shabby with stained seating and old worn table tops. Big plus -- the overworked staff were all very pleasant.

Very poor beds, very small and also uncomfortable, air conditioning on hot the whole time made sleeping hard work, premier plus room not sold as seen Lift was broken, and hotel had cosmetic problems, rough round the edges. Needs improvement

Lovely visit . We live fairly local but I wanted to give my disabled daughter a night away so we went to the light trail as well. The room was very minimalistic and clean. Bed slightly higher than I’m used to but very comfy. The bath was an unexpected bonus - I only have a shower at home. The water was hot and the bath filled up quickly. Breakfast was delicious and you could tell quality ingredients were used.

Hotel was lovely and clean, we had 3 rooms due to big party of us. Which were all together too. Only thing that let it down was breakfast in the morning…the lady in charge (don’t know her name) dressed in a suit separately to the others so guessing she was in charge was very arsey and rude huffing and puffing when we asked for a table for 9. She tried to refuse us entry due to them being busy in the restaurant. They eventually said could go in after much hassle but refused to pull tables together to let us all eat together, we had to sit separately.. although there was plenty of room to pull table’s together. I get the feeling she couldn’t be bothered to pull tables! Later I made a brew and found the milk was off (lumpy) and got sighed at for asking for it to be changed! 🤦🏼‍♀️ rudeness at it’s finest!!

The hotel was so clean. The bathroom was spotless and there is a blue light so if you need to use it in the night you don’t wake everyone else up. The heating work perfectly in the room. The staff were friendly and helpful. We will be going back next year