Hilton Stockton

The front desk staff was extremely helpful. The sports bat on site was decent. The type of food you'd expect. The location is close enough to anything you're likely to do in Stockton. Would stay there again.

安靜舒適，店員熱情

Love this hotel! Looks like they just renovated all of the guestrooms, they are beautiful and very comfortable .. The colors are very soothing and relaxing. The bar has reasonable priced food and beverages. Great rooms! They have rooms with balconies that look out to the canal.

The hotel is tired and in need of a deep cleaning. The most appalling thing is apparently they monitor TV channels for their guests and don’t provide a « fair and balanced «  offering. While Fox etc is available MSNBC is not. The staff is helpful

Ever since our son started at the University of the Pacific, we have often stayed at the Hilton in Stockton whenever we come to visit. Staff are great, particularly Brian. He remembers us every time, and makes are stay very enjoyable. They have remodeled the rooms in the last year and have done a great job.

Trina and Cecille were excellent at the front desk. The room was clean and the staff was very friendly. I actually ended up in the hospital for the first two nights, and they were kind enough to reduce my rate. I plan on coming back to this hotel.

I woke up in my room at 11:30 due to noise coming from lobby(not their fault big open space that echoes). When I turned on the light I saw a huge roach on the wall about a foot from my head and when I jerked away another one move on top of the bed covers on the other side from me. Nope, after only being in thw hotel for about 5 hours i quickly packed and went downstairs to the desk to leave. I can’t sleep in a room with roaches. I tequested an immediate checkout with a refund for that 1st day. Two people at the front desk one said “I can’t check you out, I can only send a request to my supervisor tomorrow asking her to check you out”. The other added “you can’t check out because you haven’t waited and followed out maintenance procedure”. So the Hilton Stockton told me I couldn’t leave because I wouldn’t wait for maintenance to go look for the bugs themselves at midnight. I had to leave and book another hotel 30 minutes away and lose even more sleep. The next day I looked on the app at 1pm and they had not checked me out and were still going to charge me for not only the bug infested 1st night but two more. As a hilton honors gold member I had to stay on the phone for over 90 minutes begging Hilton to “ask” the location manager if they would agree to check me out and give a refund because Hilton cannot do anything for me unless the hotel with roaches agrees to check me out. After 90 minutes and talking to two different managers I finally got a refund and when I asked if they could do any better than the 20000 points they offered… “I was told in a very snotty voice that, they had adked for and gotten me a refund and that was sufficient, they didn’t owe me anything at all” Moral of the story: If you stay at the Hilton Stockton and complain about ths roaches on your bed and near your face, you have to qait until they follow their procedures for roaches(How often foes this happen??). before you are “allowed” to leave. If you’re a loyal Hilton Gold member, you should expect to beg corporate for 90 minutes to ask for a refund and remember that they don’t owe you anything.

I love love love staying at this Hilton. Rooms are very spacious and what I enjoy most is being able to sit out on the balcony at night. The staff is awesome. However, Brian is my favorite. He has top notch customer service and he is extremely professional.Brian goes above and beyond to make sure you have a pleasant stay and accommodating to your needs . His customer service is so great that it puts a instant smile on your face. Thank you Brian

We have special needs among our children. The supervisor was very helpful immediately offering to go out of her way to accommodate. Then upon our arrival we got to meet Sheri, the front desk manager, who is amazing! Very kind-hearted and understanding. Best service I have received in a while!! I am so happy I took our family’s advice and booked here at Hilton Stockton. Super clean, and a professional and fantastic environment. Thank you!!