University Inn & Suites

The room door stuck from the pool humidity, the security doors were unlocked and propped open, the room was dark and damp like a cave, the parking lot flooded at one end, the shower had brown smears on its wall tiles, the bed sheets and blankets had stains, and the mattresses were so worn the material was fraying. I stayed four nights and the room was only serviced once, and even that was just to drop a handful of towels on the counter. The remodeling being done is shoddy. The switches in the bathroom were loose and the plate was missing screws. Someone had gotten paint on the TV screen. The room phone was missing most of its buttons and was unplugged when I arrived. The window curtains were minimal so light from the parking lot kept the room almost as brightly lit at night as the pathetic room lights. The gap under the door was large enough to put the tip of my shoe under it when the door was closed. This place is a cesspit.

We arrived and the outside looked NOTHING like the online pictures! The inside didn’t get any better! Towels all over the floor catching the rain coming in from the roof. The check in desk was a card table and a laptop! There was NO HEAT! This was definitely a bait and switch!! When a person did show up to check people in he was VERY rude. Don’t believe the “we are remodeling“ bs. After reading reviews and talking to locals, this has been going on for many years. They said it’s getting worse not better. This place should be condemned! Why it hasn’t been is very surprising to me. OSHA WOULD HAVE A FIELD DAY HERE !! This shouldn’t even get one star but I could post until I rated it.

Upon arrival we discovered that the entire hotel was being remodeled. No problem and the staff was very apologetic and upfront about it. However, many of the rooms should not have been available for rent. Our room was partway through remodel. The closet was framed with 2x4s, but had no door. There was no refrigerator or microwave even though it's advertised that it has both. We had no toilet paper in the room or a remote for the TV. The bathtub did not have the little diverter to send the water up to the shower head. When the guy showed up to fix it he had a beer in his hand. There was all kinds of noise coming from the pool area well past midnight and it was all noise created by people building furniture for the remodel. Oh and there was no phone in the room to contact the front desk. ATM was unplugged and unusable. Breakfast consisted of a cereal bar with no milk. A friend of ours staying at the same hotel that night said they had exposed wires on the back of their door for the card reader. This place should not be open during a remodel of this magnitude.

Upon arrival we found plywood on exterior windows. The reception/check in desk was a folding table sitting in the lobby. Should have ran at this point. Receptionist could not figure out our reservation and called a manager from her cell phone. She was told to give us keys and they would figure it out later. The pool area was covered in mattresses and headboard/bedframes boxes. No chairs to utilze in the pool area. The hallways were packed with more boxes and the room numbers were taped to the door with blue painters tape. Keycard did not work. Waited again in the lobby to have another card issued while the Receptionist tried to check in a lobby full of workers while still having computer problems. When able to get in the room dirt and mold was in the shower. While dust and cobwebs hung out the corner of the walls. Smell. Lets talk about the smell. Smoke!! We were told oh dont worry about the smell. There was a recent fire hemce the plywood on the windows and they were working to repair the damage. So disappointing that hotwire would actually do business with an establishment like this.

The construction project mentioned in reviews from 2021 is still underway and looks like it will be for awhile. I would say it looks like a diy job but that would be an insult to diyers. The room we stayed in was fine but the hallways are full of construction debris and smell musty. The free breakfast advertised was dry cereal fyi. On the plus side they have beer for sale in a cooler by the front desk. Haven't seen that before.

I should have known this place was going to be bad when I walked into the lobby area. The desk was under construction with a tablecloth on top, a phone was there instead of a person to greet you. After check in, discovered that the hallway to room smelled like cigarettes, room numbers were propped up on the floor instead of on the doors, no soap or shampoo in the room, and the hair dryer smoked when I wanted to use it the next morning.