Vieraskäyttäjä
6. heinäkuuta 2025
We had asked for the hot tub to be ready upon arrival. It was cold and only ready after 4 hours, which was disappointing as it meant for the majority of the use it was cold. Additionally, the hand cream in the bathroom was finished and I had unfortunately not packed my own thinking I was heading to a high end hotel. I kept receiving prompts for me to upgrade my room, yet the Sky Room was specifically chosen, it became quite pushy. I sent my requests as per the email/ WhatsApp I received asking for details of our stay, yet then received a phonecall asking me the same questions, which was just a waste of time. During this phonecall, I was also informed that my 'Half Board' had terms and conditions regarding breakfast, like you can have only 2 hot drinks and 1 meal selection. We were put right on top of other guests so had no privacy, which is sad considering the rest of the rooms were not utilised and the units both looked onto each other with the screening on the wrong side! Unfortunately, all these small oversights are not what you expect from a 4 star establishment and as a result I will look to stay elsewhere in future. The restaurant service, other than dinner, was slow and the staff disinterested, with the same screeching song playing on repeat. The rooms had cheap instant coffee. Overall, I still rated it a 4 because of the view but I was being generous.
Käännä