La Residence

Our stay at La Résidence in Franschhoek was a mix of positives and disappointments, leaving us with an overall underwhelming impression of this highly-rated resort. To start, the laundry service was a major letdown. A brand-new T-shirt, worn only once, was returned to me completely ruined, covered in bleach stains, and rendered unwearable. I had provided the hotel with photos of the T-shirt before sending it to the laundry to show it was in perfect condition, but this made no difference. For a hotel of this caliber, such carelessness is unacceptable, and no satisfactory resolution was offered. Another major disappointment was the food. Given the reputation and price point of La Résidence, we expected a high culinary standard. Unfortunately, the food fell far short of those expectations. While the ingredients were fresh, the dishes lacked flavor and creativity. The meals were bland, flat, and entirely unremarkable – far below the standard you would anticipate from a hotel of this level. In fact, we chose to eat out at other restaurants in Franschhoek every evening, where we enjoyed far superior dining experiences. This speaks volumes about the underwhelming quality of the food at the hotel. Additionally, we traveled with our children, but it was not made clear before booking that children are not welcome in the main building of the hotel. Instead, families are housed in a separate section, described by the hotel as “more suitable for children.” In practice, this policy felt like an attempt to minimize any potential inconvenience children might cause to other guests. While the facilities in the separate area, such as a dedicated pool, were good, the overall setup felt segregated and not particularly welcoming. We strongly believe this policy should be communicated more transparently on the hotel’s website to avoid misunderstandings. While the resort’s surroundings are undeniably beautiful and some facilities are excellent, these issues overshadowed our stay. Families should be aware of the hotel’s policies regarding children and consider whether the setup aligns with their expectations. Additionally, the food and laundry service both failed to meet the standard one would expect from a luxury property. For the price point and reputation, La Résidence did not deliver the exceptional experience we had hoped for.

Most beautiful place - coming back

They steal directly from the safe in the room. We were here from 11/22/224 to 11/25/24. A department of 18 people. Money was stolen from safes from 5 people (they have different citizenships) from $ 1,500 to $ 3,200 on different days and times. The hotel administration, headed by Mr. Greg, does not care at all. They encourage theft from their clients and do nothing to stop the robbery. In some cases, the administration requires that all valuables be kept in safe rooms and does not ensure the safety of the stored items. We wrote a statement to the police and the hotel (there is a copy of the statement and a video). But no one is looking for anything. They are probably waiting for more clients to rob. So be careful! They steal from hotel safes here!

Отель очень красивый! Но расслабиться в нем Вам не удастся. В первый же вечер украли деньги почти у всей группы. Из сейфа в номере. У кого то 1000$, 3500$, 1500$. За день в общем около 10000$ у группы. И самое интересное, что менеджмент отеля вместо того, чтобы извиниться сказал: «почему вы считаете, что это наши сотрудники, может быть это вы сами». Все деньги исчезали, пока мы были на ужине в этом же отеле. В оставшиеся дни приходилось носить все деньги и ценные вещи с собой. Считаю, что отелю такого уровня как минимум позорно так реагировать на такие вопиющие события.

The most beautiful stay with the best staff. Our room was huge and stunning with a private pool. We loved it so much!

It was good and the whole experience was amazing, it really is worth youe money and their staff are amazing and friendly. Everything is in order and the showers, bedsheets, pillows and food is clean and nice. I would like to come back again and experience this.