Boord Guest House

Cosy, clean rooms and linen, spotlessly clean and lovely service, Breakfast was good and ther is outdoor space to hang out.

This guest house was ok but certainly not worth the money we paid. The bathroom in particular was full of black mould, no shower curtain so the water flooded out each time we showered and we were left with a very dirty and used sponge in the kitchenette. We were asked how our stay was on our second day and I explained the issues. The owner didn’t know which room we were in when I said we were in room 4 and had to ask one of the hosts which one it was. I got the impression she comes in for checkin and checkout and doesn’t do much in between. The bathroom was cleaned and their reason was they didn’t think it could be cleaned and googled how to do it! We were then offered a free additional night which was impossible as we were going to a wedding. We had asked for a refund of some sort to make up for things and were told this was impossible. Having both managed a hotel in UK for many years and now doing the same in Zimbabwe, we know this isn’t the case. We are also very understanding of the operational problems that hospitality workers are faced with and the fact we asked for a refund was evident of our complete disappointment. Our suggestion would be to the owner to take more time in checking the every day things and not to leave it to her staff Deal with the complaint and always try and keep the guests happy before they resort to a bad review. In this case, a refund of one nights stay instead of the offer of an additional night was a simple and fair request. Having dealt with TripAdvisor reviews for many years I have no doubt the owner will try to justify things but would seriously suggest that you take this review constructively and make some changes. Breakfast was also very disappointing to the point we chose not to eat on 3 mornings out of the 5 we were there.

We stayed at the Boord for a night. The staff was very friendly, the rooms were clean and comfortable and the beds were very comfy. The breakfast was lovely and we had more tgen enough to choose from. They are central and easy to get to all the attractions.