Sheraton Steamboat Resort Villas

Perfect location for a ski in ski out at the base of the ski area. The rooms are clean for the most part. The master bathroom started to smell like sewage the last two days of my stay. My room was on the second floor, not sure if everything started to back up when the hotel got more crowded.

I decided to stay here again against my intuition from a horrible experience then. Staff is awful and rude. They don’t offer maid services, if you need an extra towel it’s $15. The food is aweful even if they serve you the right thing. As a person that stays 40-50 nights a year in hotels it’s the worst. Don’t stay here.

It is not cheap to stay here but usually worth the price. We received a room with a view of a wall and when asked to be moved we were told no. They said the top floors were under renovation but we still had to pay premium price. We were not offered any kind of comp.

This is perhaps THE most disappointing experience as timeshare owners. This property is in an amazing location for winter skiing, but is old and dated. As heritage Starwood for many years, we have been to many Westin and Sheraton properties, often returning, but we will not return here. The lobby, parking entry, elevator area, and hallways feel like a government office building. Our room was so small and narrow that even my husband complained about it. Most annoyingly, as loyal players in the timeshare game, with lots of unused points, we were shocked when we complained about the tiny room with no terrace and asked to upgrade using points, we got a hard no. We did not enjoy our 5 nights here because we could not sleep while the other wanted to read or watch tv. This property only has studios and 2 bedrooms, no one bedrooms, and the studios are small with no terrace, so beware the property is not comparable to others in the chain. No amount of points and despite it being off season and place is empty, could get them to move us to a better room. And we could see many rooms were indeed still available online. We could look up at all the unused terraces from the pool with the chairs perfectly positioned and could tell oh so many rooms were empty while we crammed into this tiny space. I cannot fathom in the first place why they would give such devotees to the Marriott Bonvoy brand the worst room in the place with views of the roof and no terrace? Meanwhile the pool and hot tub areas were quite nice, though in need of umbrellas. Please look at the picture of what is described as a “Juliette balcony” and you can see why we felt swindled into this room!

Booked as a Marriot member and was given a room in front of the outside ac that was making a huge noise. Tried to deal with the lady at the front desk and was told we could cancel and go to another hotel. Completely unprofessional. Dreadful dreadful service.

This place is stuffy, expensive and inflexible. We used a combination of points and cash 600 buck to meet close friends for a celebration. The hotel had limited handicap parking we had a handicap person in our party. Melanie, who checked us in was gracious and let us use the handicap parking in front of the hotel for the stay. She also gave us extended check out because I am gold which meant i had until 12 pl not the usual 10am checkout. Well, the next morning, they tried to push us out at 10am, luckily I had something in writing because just saying that we had extended checkout was met with prove it. The couldn’t assign a fool to move to at 12, mind you they wanted us out at 10am, so we were told to leave our things at the front desk our in our vehicle! Really? We drove 4 hours to get here and if i could cancel the balance of the stay without penalty I would check out for good at 12. Inflexible, food and drinks are very expensive, and the place is quite stuffy. Has me thinking why am i loyal to Marriott? I heard that Hyatt treats you better. I may, after 30 years, be moving on.

Keys worked only half the time (and no we didn’t put them near our phone). We had to go downstairs every time because they have a policy of not coming to us to look at ID there. They also have a policy of not allowing late checkouts. They also won’t tell you that unless it’s 24 hrs before your checkout time. They also don’t clean your room; which they don’t tell you until you arrive. That was a surprise given the price of the room. Their texting service tells you they are coming up to address an issue, doesn’t come, then texts you again 15 minutes later to ask if it was resolved. This is not a luxury hotel and the service is poor. When you voice a concern- the response is this is our policy; not what can we do to make it right. Their policy is bad service and a mediocre room and facility. Don’t stay here unless it is your last option; which unfortunately it was for us. I can see why they were the only place in town with space.

Loved the facility! Our room looked out over the gondola and triple chair with a great view up the mountain from the balcony that was the full width of the one-bedroom unit. The room was very nice and spacious. All of the staff we met were friendly and helpful. My only complaint concerns something the resort can't do anything about. Since the resort is in the mountain village near the ski slopes, the majority of the shops and restaurants seemed to be closed for the season. That means you have to drive several miles into the town of Steamboat for dining and shopping. The town is great and has a lot to offer but it would be nice to have more within walking distance.

The two bedrooms are great for families. There’s lots of space, they’re clean, quiet and they are well stocked with supplies ie. soaps, kitchenware, trash bags, etc. etc. Finally a chain hotel that gets it right with all the things a family needs for a week long stay! Hooray! As you can see with prior reviews you should do your best to avoid room 211. I’m not sure why they just don’t close that room and use it for storage because this otherwise great hotel gets dragged in the reviews because of it.