Horizont Resort

Good base in the Tatra Overall good hotel, however small details that make it not great, considering the price; such as internet availability, which kept disconnecting in the middle of the room, I had to sit next to the door for a stable connection; breakfast is resonable ok as per Slovakian standard, but could be better, specially the coffee.

Sympatyczny hotel w Tatrach, bardzo miły i uprzejmy personel. Śniadanka urozmaicone. Pyszne jedzonko na obiadokolacji. Ciekawe dwupoziomowe pokoje. W miarę nowoczesne wyposażenie pokoju, choć w niektórych miejscach widoczne zużycie.

We stayed in the hotel with a group that tracks in the Tatra area. Our experience was so bed from many aspects: As we arrived to the hotel we had to eat dinner. The hotel had the information about our arrival time but unfortunately the food in the dining room was not enough and the staff were in a hurry to illuminate the dinner. We ordered double bed room and when we entered the room we found that it is twin beds. It was a problem for others in the group. When we ask to get what we ordered the staff in the reception try to said it is what we ordered but we provide them - they are wrong. It is not helped us!! The room is small, the bathroom is terrible. It was a bed smell in the bathroom and the water licked all over when you take a shower. We asked to do something with the bed smell but we didn’t get any answer and non of the staff came to see the problem. When we come to the hotel we got 2 keys to the room. After a day we asked to get a key because we did not find one of it. At the beginning the lady in the reception that was very rude and grumpy said that my wife “was 5 minutes ago and asked for a key”. Of course it was her confusion because her negative approach from the beginning. My wife never been in the hotel reception. At the end when she understood she was wrong, she asked me to pay 10 €…….. When I asked to get a clean towel, I got the answer: “if you want a towel, come down to the reception…” My recommendation is not to choose this hotel.