Creta Palm Resort Hotel & Apartments

Arrived early hours of the morning and there were rolls and 2 bottles of water waiting for us. There was a tax to pay €49. The room was very spacious. Comfy beds, little kitchenette. Towel were changed daily. We paid €15 for a safe and €12 for beach towels which you could change twice in the week. The food was brilliant plenty of choice. My only negative point was at breakfast time they had a 2 slice toaster for the whole hotel. There was not much entertainment as it was end of the season. We got the bus into Chania €2 each plenty of buses run regularly. We also got the bus into Platanias which is a large modern resort. All the staff are so friendly and helpful. I would recommend this hotel.

A friend and I spent a week at Creta Palm from 1st- 8th October. The hotel is situated in a good location, near the beach, shops and bus stop. We stayed in a spacious studio apartment, beautifully decorated and cleaned daily, bedding and towels changed every day. Gardens and pool areas were well maintained. Missed having tea and coffee facilities which usually are available in 4 star hotels. Bar staff, particularly Jimmi, restaurant staff and maids were all polite and friendly and couldn’t do enough for us. Unfortunately, reception staff were not particularly friendly or helpful. Food in the restaurant was great, lots of choice for breakfast and evening meal. The salads in particular were amazing. Would certainly return to this beautiful hotel.

Best hotel ever!! Friendly serviceminded and a staff to die for !! I miss Eva & Stella - coming back next year But want the same room !! A must in crete! Maggie the cleaning lady always the and the best bartender !!! Near bus stop and shops and car rental - you Could walk to agua Marina and on the beach !! Miss it ❤️❤️❤️❤️❤️

Auf unserer Kretareise mit drei verschiedenen Hotels mit 4 Sternen (siehe die anderen Bewertungen) hatten wir jetzt den optimalen Vergleich. Leider ist dieses Hotel das schlechteste von allen. Die eigentliche Anlage und ihre Gebäude entstammen den 1980/90 Jahren. Sicher wurde immer wieder etwas gemacht und ausgebessert bzw. verbessert, aber es lässt sich das Alter nicht verbergen. Sei es bei der Einrichtung der Zimmer oder den Bädern. Die Zimmer haben aber eine vernünftige Größe, so ist man nicht gezwungen Ist ständig über die eigenen Koffer steigen zu müssen. Viele Fotos zeigen nur den Neubau, der mit der eigentlichen Anlage nichts zu tun hat und sich auf der anderen Straßenseite befindet. Hier von einem modernen Hotel zu sprechen, wie es auf der eigenen Webseite getan wird, ist übertrieben. Auch das Essen war im direkten Vergleich nur Kantinenqualität. Lieblos präsentiert und die Zubereitung der Produkt ebenfalls einfallslos. Dies trifft sowohl auf das Frühstück als auch auf das Abendessen zu. Auch der Speisesaal wirkte lieblos, schlichte Strahler wie in einer Werkhalle und der Gipfel war das Abräumen der Tische - mit einem Geschirrwagen mit entsprechender Geräuschkulisse. Das passt zu einer Jugendherberge, aber nicht zu einem 4-Sterne-Hotel. Auffällig war, dass viele Familien mit Kindern da waren und diese sich auch wohl gefühlt haben. Ich kann das Hotel, da ich den direkten Vergleich hatte, leider nicht weiterempfehlen. Zum Personal kann ich noch sagen, dass dieses 50/50 war. Kompetent und freundlich bis unorganisiert und lustlos. Wie ich von anderen Gästen erfahren habe, dauert ein Transfer von Heraklion ins Hotel ca. 3 Std. wenn nicht der der Flugplatz Chania angeflogen wird. Da ist ja bereits je ein Urlaubstag für Hin - und Rückreise weg.🫣

We're just about to leave this lovely hotel in Crete , we've had a wonderful relaxing time here , the rooms are clean and are cleaned 6 days a week ( not sundays) The staff are fabulous, they can't do enough for you. The pool is lovely and there are no sunbed wars. The guests are multinational which adds to the experience. Food is OK but we eat out locally on an evening, there are a few nice restaurants within walking distance. We're looking forward to returning next year

Het is een goed verzorgd hotel. Het eten is gewoon niks aparts. Maar goed thuis eten we ook geen á la carte. Wij hebben halfpension geboekt, gelukkig maar. De eerste week was het eten iedere dag koud. Nu de 2e week sommige gerechten warm. 4 sterren voor dit hotel is wat erg veel van het goede, vandaar de 3 sterren.

We went in May 2024 & are going again next week we have also booked for 2 hols nextyear at Creta Palm. Great hotel very clean & staff veryfriendly cant wait to get back there.... we enjoyed the food & the choice for all meals more thanmet our expectations...

Cudowne miejsce. Kameralny hotel, malo ludzi. Czyste i bardzo ładne pokoje, posiłki smacznie. Piękna piaszczysta plaża. Wszyscy pracownicy bardzo sympatyczni, a Jimmis najlepszy, najbardziej pozytywny człowiek 🙂 Aż żal wyjeżdżać. Polecam z całego serca!!!

Myself and 15 year old twins stayed for a week in an apartment - we upgraded on booking for more space and it stated that 3-4 could be accommodated. There is no way 4 could have stayed so do check before booking! There was a small bedroom with a double bed and then a very small lounge/kitchen with a smaller than single size hard sofa type bed (not fold out) with a sponge mattress. I’ve no idea where a 4th person would have slept? The apartment really was very small although it had a large balcony with a table and 2 chairs. The bathroom had a bath and a shower hose - not a standing shower - the hook was broken. Air con worked well and shutters on the windows so room was easy to keep cool. We arrived later than expected due to a flight delay - we were met by a rude member of staff on arrival who seemed very put out at us arriving when we did. We were given a map (it was 2am) and sent to find our room. One of the things I found about this resort was how unfriendly it was. The staff were professional but I honestly don’t think I saw one of them smile in a whole week of being there. There was a nice male member of staff who served lunch from the bar and worked most days but I’ve never stayed somewhere in Greece so unfriendly, everything seemed like an effort. Even after a week we felt like total strangers to the place. We paid for bed and breakfast and I was glad we’d not opted for more food options there. The breakfast buffet was ok but very average. There was a good selection. Some days we had lunch by the pool and the food there was much better. Most evenings we went to Chania (20 mins or so away) or ate locally - definitely walk a bit further for the nicer places to eat - there are some nice ones beach side of the road overlooking the sea. The pool was nice but there was a real issue with people leaving towels very early..or throughout the day and not coming back. There was a small sign on the bar saying it wasn’t allowed but never enforced. Some days we couldn’t get a space by the pool. We went to the beach a few times - walk left from the hotel and a little bit further along for the nicer places to sit on the beach. Overall this is a clean hotel/resort but completely lacks character and friendliness. We wouldn’t return. We loved that there were lots of cats and kittens most!