Bella Luce Hotel

Not sure how this has excellent reviews as we have just visited and we were really disappointed. They really need to up their game and although the food and staff were great we will not unfortunately be staying again, unless there are improvements. I would not therefore recommend this property at the current time unless it was just for a long weekend stay or for the Gin tasting which was really good. It sounds as though we stayed in the room described in the previous review. The bed was uncomfortable, the shower and toilet didn't work, the room was really small and cramped. We also had a cold shower and it also made a loud noise! I would have hoped that if the previous reviewer had complained in July it would have been repaired by now! It was also really noisy in the room we were in and as we were there for more than a couple of days, we didn't sleep well which is not what you want on holiday. There were also many people coughing in the hotel while we were there, there were absolutely no covid controls and poor ventilation throughout. More and more people seemed to be coughing as our stay went on. They really need to look at their Covid Risk assessment and review. Nobody thought about simply leaving doors/windows open throughout and particularly ventilation in the restaurant. Another good thing about this hotel as I have said is the food and they are good particularly with food allergies which should be commended. The restaurant and bar staff were also always very helpful and their service was excellent. So, great for food, gin, rum etc. but not so good to stay at the moment for more than a few days.

We stayed for 4 nights Saturday -Wednesday. The restaurant was only open on Saturday night…closed for the rest of the time. The one meal we had was fabulous but no one recommended alternatives for the 3 nights that were closed and as it’s out of town, it proved relatively difficult. The hotel has seen better days. Our room was small, bed uncomfortable, pillows lumpy. The hot water for the shower only came on it you ran the hot tap in the sink and the shower at the same time. 10 full minutes later of cold water, a terrible noise came out of the pipes. This continued for the length of the shower. On the last morning we could only get a cold shower. The outside area was uncared for…weeds growing up around the pool, leaves everywhere. The pool wasn’t clean Terrible stay and definately wouldn’t recommend.

We booked this hotel within 3 days of arriving at the end of March. Then unbelievably a day later we got Covid. We knew that our booking was non refundable but we asked the hotel if they would provide a voucher for a rebooked visit as the ferry company, Condor, had done for us. They refused. Very unimpressed.